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Onboarding Associate

2 weeks ago

Manchester, United Kingdom orderyoyo Full time

**Onboarding Associate**

We are looking for a highly motivated individual with a passion for helping people and connecting with future and existing clients to join the OrderYOYO family.

We could not create the world’s greatest food community without our Restaurant Partners, and we are driven by keeping those partners happy and ensuring they get the best from their OrderYOYO partnership.

**What we do at OrderYOYO**

**Who we are at OrderYOYO**

Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business. Our values (Passion, Action, Compassion, One team) are what makes us who we are and will be embedded in your day-to-day no matter what area of the business you work in.

**The Job**:
The Onboarding Associate role is a hybrid role focusing on Onboarding of restaurants and Customer Success - With attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant.

**Customer Success**
- Outbound calls to restaurants to ensure customer success.
- Looking at existing Restaurant partner's account data and analysing to identify any optimization points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).
- Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.
- Taking ideas to the restaurant partners and implementing them.

**Onboarding**
- Dealing with the activation of our restaurant partners from the sign up to going live.
- Outbound calls to restaurants to ensure smooth onboarding process.
- You will be responsible for creating the Restaurant's profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.
- Tracking and responsible for the restaurant within the first 60 days.
- Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the UK.

**Hours**
Monday-Friday - Flexible shifts (9am-5pm, 9:30am-5:30pm, 10am-6pm)

**What We Offer**:

- Basic Salary of £25,000 + uncapped commission.
- Genuine progression and career development opportunities
- 28 days holiday including bank holidays
- Additional Holiday Buying Scheme
- A Social & Vibrant environment - We want you to enjoy being at work
- Monthly Team Meetings and Quarterly International Conferences
- Monthly Social Events
- 2 Company wide annual parties
- Casual Dress

**What We Are Looking For In You**:

- Passion - Adaptable with a can-do attitude - positive, proactive, and energised by working in a fast-paced environment characterised by constant change.
- Action - Leads by example.
- Compassion - Able to empathize and provide support wherever needed.
- One Team -Ability to build rapport with your team, maintain calm during pressurized situations, and share information in a clear and logical manner.
- We need confident individuals that enjoy speaking to and helping people.
- Previous customer facing experience would be an advantage, but not essential.
- Driven and ambitious towards KPI’s and actively encouraging and working towards hitting targets set.
- Overall Excellent organisation and communication skills.
- Ability to take ownership and work within demanding targets.