Client Onboarding, Associate

Since 2015, we've empowered entrepreneurs with over £13 bn in funding, fuelling the creation of 56,000+ jobs and 34,000+ new homes across the UK and US. At OakNorth, we're on a mission to help ambitious businesses thrive—and our Client Onboarding team is at the heart of that journey.

This is more than just another job at a bank. It's a unique opportunity to join a fast-growing, high-impact organisation that's known for challenging the status quo.

We're not looking for cogs in a machine—we want self-starters, bold thinkers, and ambitious builders who are ready to forge their own career path while supporting some of the most inspiring business leaders in the UK.

As a Client Onboarding Associate, you'll play a vital role in delivering an exceptional experience to every new client—ensuring they're onboarded efficiently, compliantly, and with a level of service that sets us apart. You'll combine regulatory rigour with a genuine commitment to making every interaction count.

Responsibilities:

• Conduct AML CDD reviews on new and existing lending customers by collating information from online company registers, company information providers, public sources and using internal systems and screening tools, to verify the identity and beneficial ownership/control of customers, identifying any higher risk factors and completing a full risk assessment on each customer.
• Conducting screening of clients to identify any links to PEPs, sanctions, adverse media and financial crime or reputational risk
• Communicate & collaborate effectively with customers of OakNorth and internal stakeholder to ensure we are delivering Customer Delight.
• Manage customer expectations through effective communication skills whilst also ensure we are working at speed and maintaining Momentum
• Operate in line with the Bank's Risk Management framework and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
• Identify areas for improving processes to deliver improved efficiency in the AML CDD process
• Carry out BAU / ad hoc administrative tasks.
• Leverage GenAI tools to increase productivity and enhance decision-making processes within the role
• Keep up to date with and develop a broad knowledge of upcoming changes in regulations, internal policies and latest developments in financial crime learning

Requirements:

• Essential to be educated to degree level in a relevant subject (i.e. law, finance, business studies) or relevant industry experience in an AML/CDD role
• Desirable to be studying towards an AML qualification
• Experience working in the financial service sector and experience of AML/KYC, CDD/EDD
• Awareness of financial service firms' obligations in respect of financial crime prevention.
• An understanding of, and experience of working with different corporate structures across different jurisdictions
• Proven experience in a CDD/AML role, with strong practical knowledge of relevant AML and CDD regulatory requirements
• Strong analytical skills and ability to work well under pressure
• Self-motivated and results focused
• Excellent verbal and written communication skills with the ability to analyse, articulate and present complex issues clearly and concisely.
• A team player with a positive, supportive, and engaged approach to change.
• Excellent time management skills and able to prioritise workloads to meet agreed deadlines.
• Ability to build strong professional relationships at all levels and represent OakNorth effectively.
• Desire to go the extra mile to delight our customers.

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are aligned.
• 25 days holiday
• Personalized benefits – opt-in to what matters to you
• Subsidised Private Medical Insurance with Bupa
• Enhanced maternity and paternity leave
• Wellbeing and social events
• In-house Barista Bar in London office
• Support causes that matter to you – Volunteering time off
• Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)