Central Reservations Agent

3 days ago


London, United Kingdom Coppa Club Full time

We have an exciting new opportunity for an experience restaurant reservations agent to join our Central Reservations Team.

As Reservations Agent you will work within a reservations team supporting each other on a day to day basis and ensuring every enquiry is maximised. To assist in managing all group bookings through across the VEL Estate to maximise revenue.

This office based role offers a flexible schedule over 7 days a week, (9am - 9pm) and plays an integral part in creating memorable guest experiences.
- To ensure that all calls and online enquiries are responded to in a professional and timely manner
- To work closely with all site managers and ensure guest satisfaction
- To produce and maintain relevant weekly forecast sheets.
- Aiming 95% of answered calls a day
- Delivering an exceptional guest service
**About you**
- The ability to work in a team and build relationships with the others
- Being organised and proactive in managing your tasks
- Good communications skills in order to handle guests’ requests
Detailed to ensure a smooth day to day running of reservations via ResDiary
- Have strong interpersonal and organisational skills and ability to work under pressure in a high volume environment

**We understand that moving right now might make you **nervous, so all new team members will be eligible for the **company support scheme in case of another **lockdown/local restrictions*.**

**Benefits**:

- Generous hourly pay up to **£10 per hour**
- You'll be paid every 2 weeks
- Enjoy 50% family and friends discount for up to 6 friends across all VEL brands
- Enjoy 50% family and friends discount at Rare Birds Hotels
- Exclusive online benefits giving you a full range of benefits, rewards and perks
- Flexible shift patterns
- Company Pension Scheme

We’d be really excited to have you on board and welcome you to the team
**About Various Eateries**

A collection of individual Clubs, Restaurants and Bars that reflect the way people socialise, work and relax

INDFOH


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