Meter Reader

**Join Our Team as a Field Based, ON FOOT Meter Reader - Make a Difference in the Water Industry**

Are you ready to take on a role that’s more than just a job? This is your chance to join an industry-leading, in-house team dedicated to delivering top-notch service, ensuring accuracy, and making a tangible impact in the water sector.

**What’s in it for you?**
- **Work-life balance**: Monday to Friday, 9am-5pm - no evenings or weekends
- **Competitive salary**: Starting at £23,500-£25,000 (depending on experience).
- **Earn more with performance**: Monthly commission opportunities after probation.
- **Grow with us**: 28 days’ holiday (rising to 33 with service), ongoing training, and progression opportunities.
- **We’ve got you covered**: Receive all necessary IT, PPE, and meter reading equipment - even a van, if required in the region.

Castle Water is the UK’s largest independent commercial water retailer in the industry, who are pioneering in all aspects, with a strong focus on delivering quality customer services at its core. Having one of the best meter reading performances in the water market, we’re expanding our field team to bring our exceptional service to more businesses.

**What You’ll Do**

As an ON FOOT Meter Reader, you’ll be the face of Castle Water, playing a vital role in:

- Conducting routine and special meter readings across an allocated region in the southeast of England.The allocated region is Central London and we’ll expect you to cover other regions in the Thames Valley area when required
- Investigating, reporting and escalating unique cases to support colleagues in resolving customer issues and health and safety risks
- Using your skills to capture and verify data via the mobile app which includes meter read, location and occupier details to ensure bills are accurate and reflect real usage.
- Working autonomously and as part of a team to collectively achieve monthly targets
- Occasionally assisting in supply reconnections and other field tasks.
- Delivering exceptional customer service at every interaction.
- Attend monthly team meetings at our Brentford office for regular updates and training

You’ll work both independently and as part of a dynamic, supportive team led by an experienced Team Leader.

**Why Join Us?**
- **Dynamic, fast-paced environment**: Stay engaged with a mix of field and team work.
- **Impactful work**: Help businesses monitor water consumption, reduce waste, and ensure billing accuracy.
- **Supportive culture**: Comprehensive induction, training, and regular team check-ins to ensure your success.
- **Commission based performance -** Take control and increase earnings engaging with our commission structure that rewards performance based on our core KPI’s productivity, quality and collections.
- **Room to grow**: Take on progression opportunities, including cash collection roles, and broaden your expertise and commissions.

**Is This You?**

We’re looking for enthusiastic, motivated individuals with:

- A full UK manual driving licence (maximum 3 points). You may be required to cover a larger area than you normal one, as required.
- The physical ability to walk 5+ miles daily, climb stairs, and handle heavy equipment.
- Good geographical knowledge of the Thames Valley region, but particularly of Central London, and able to use and follow GPS/satnav platforms.
- A professional attitude, strong communication skills, and a knack for problem-solving.
- IT competency (especially Microsoft Office) and the ability to use GPS/satnav tools.
- Optional: Experience in cash collections or debt resolution is a bonus

If you’re passionate about delivering quality service, love solving challenges, and want to make a meaningful contribution to the water industry, we want to hear from you.

**Job Types**: Full-time, Permanent

Pay: £23,500.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Sick pay

Application question(s):

- What is your status for eligibility to work in the UK?

Work Location: In person