Centre Support Assistant

As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

**Responsibilities**:

- Welcome visitors and customers promptly and professionally
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Direct customers to the appropriate department or team member
- Manage incoming calls, forwarding them onto the right department.
- Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
- Offering refreshments and ensuring the waiting areas are well stocked and clean
- Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
- Support administrative tasks as required

**Requirements**:
**Preferred Skills/Experience**:

- Background in hospitality, retail, reception or similar customer facing role
- A friendly and approachable demeanour, with excellent communication skills
- Good organisational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Team orientated mindset
- Basic computer skills (Microsoft office, customer database systems)

**Desirable Experience**
- Full Driving Licence
- Experience of working in a large franchised automotive dealership
- Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
- PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

**Benefits**

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

**In return, we offer**:

- Working Pattern:
- Thursday - Saturday
- Full Time - One day off in the week
- A basic salary up to £35,000 depending on experience (Pro-Rata for Part Time hours)
- Bonus of up to 15% of basic salary, paid quarterly during the year
- Ability to participate in a tax efficient VW Group Employee Car Ownership Scheme
- Option of a further VW Group Vehicle at preferential leasing rates
- 33 days holiday per year (including Bank Holidays), with extra days for long service
- Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing

**Centre**:
Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park.

**Company**:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.