Hmrc Fm Delivery Officer

**Details**:
**Reference number**:

- 350609**Salary**:

- £32,782 - £35,059- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CFO Group - Estates**Type of role**:

- Property**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- StratfordAbout the job

**Job summary**:
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you looking for a career within Facilities Management?

Have you the drive to push your own development?

Do you want to work for the biggest landlord in Central Government?

Then our FM Regional Officer role in Stratford could be exactly what you’re looking for

We are looking for someone to join the Estates team in Stratford to support our state of the art Regional Centre next to the Queen Elizabeth Olympic Park.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question.

**Job description**:
As the Facilities Management Regional Officer, you will support delivery of an excellent Facilities Management service for our customers for both Hard and Soft FM Services.

Our customers are anyone that interacts with our building, HMRC staff, contractors, visitors and we need to make sure we leave the best impression possible and to ensure that everyone that is at work that day can perform at their best.

As part of the Workplace Operations Team, you will aid in supporting the oversight of performance of the Hard and Soft FM providers. We are looking for you to ensure that our Hard and Soft FM providers work inline with agreed KPI’s. Additionally, your work could mean you support the oversight of our FM services in our Specialist site in Ipswich.

**Person specification**:
If not already held, you must be willing to obtain IWIFM Certificate Level 4 or equivalent within 20 months of take up duty.

**Essential Criteria**:

- Experience within a facilities management or contract management function.
- Demonstration of FM Skills in both meeting customer needs and managing supplier relationships.
- Demonstration of strong customer relationship management and customer service ethos.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Communicating and Influencing
- Managing a Quality Service

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- You will be asked a technical question relating to Property Professional Expertise

**Benefits**:

- Alongside your salary of £32,782, HM Revenue and Customs contributes £8,851 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC_ _hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.**How to Apply**
- A CV including your job history and previous experiences.
- A 250 word Personal Statement.
- Separate 250 statement on 3 specified behaviours mentioned.

**Sift**

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

**Interview**

During the panel interview, Experience, Strengths and Technical question(s) will be assessed.

**This is an example of a strengths-based question**:
“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link.

Sift and interview dates to be confirmed.

**Reserve list**:
A reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles