Part Time Admin Assistant

**Location**: Uxbridge (occasional travel to other branches required)
**Hours**: Full-time, **9:30am to 3:00pm (Timming includes 30 minutes break)**
**Salary**:£15,000**, based on experience and skills + Benefits (including pension, bonuses/commissions)

**About Us**:
At TaxAssist Accountants, we are proud to be part of the UK's largest network of accountants specialising in delivering tailored accounting, tax, and advisory services to small business owners, self-employed professionals, and personal taxpayers. With over 400 branches nationwide, we operate from welcoming, visible shopfronts, offering a friendly, approachable service to our clients. We are one of the **Top 25 Accountants in the UK** with a reputation for quality, reliability, and professionalism.

Our Twickenham branch, as part of this dynamic network, is committed to helping clients thrive in a complex financial world. We are looking for a motivated and detail-oriented Administrative Assistant to join our team and help us continue our mission of exceptional client service.

**What Sets Us Apart**:

- We are part of the UK's largest network of accountants, providing personalised services that combine both expertise and approachability.
- Our team works from visible, accessible shopfronts, making accounting services easier and more transparent for clients.
- TaxAssist Accountants is known for innovative use of technology and modern practices, staying ahead in a fast-changing financial landscape.
- We offer a supportive environment, continuous professional development, and opportunities for career advancement.

**Key Responsibilities**:

- **Client Interaction & Customer Service**: Answer and manage incoming telephone calls and enquiries in a timely, courteous, and efficient manner. Build rapport with clients to provide outstanding customer service and ensure client satisfaction.
- **Client Communication**: Liaise and communicate effectively in both written and verbal forms between clients, visitors, and staff, ensuring clear and effective responses.
- **Filing & Documentation**: Set up, maintain, and organise filing systems, scan and record client documents, and send out reminders as needed.
- **Work Progress Tracking**: Keep track of work received, liaising with colleagues to ensure timely completion and updates on work in progress.
- **Invoicing & Financial Management**: Manage account receivables, issue invoices, and create client statements. Assist with debtor management to ensure financial efficiency.
- **Project Delivery**: Assist with the delivery of internal or client-facing projects as needed.
- **Office Management**: Assist with managing and maintaining the day-to-day operations of the branch, including managing supplies, equipment, and documentation.
- **Sales & Marketing Support**: Assist with sales and marketing analysis to support branch growth and client outreach.
- **Onboarding New Clients**: Manage and oversee the onboarding process for new clients, ensuring all paperwork and documentation is completed efficiently and accurately.

**Key Skills and Experience**:

- **Required Key Skills and Experience**:

- A minimum of 2 years' experience in an administrative or front desk (reception) role.
- Strong verbal and written communication skills with a professional and approachable manner.
- Ability to build and maintain strong relationships with clients through effective rapport building.
- Excellent organisational skills, with the ability to manage multiple tasks and deadlines simultaneously.
- Attention to detail and a proactive approach to problem-solving.
- Ability to work in a deadline driven fast pace working environment
- **Desired Key Skills and Experience (but not essential)**:

- Experience in an accountancy firm.
- Experience in managing accounts receivable.
- Experience in data analysis.
- Knowledge of accounting software such as QuickBooks.
- A valid UK driving licence.

**Please Note**:
This is **NOT an accounting role**. If you are seeking an accounting position, this role will not be suitable for you.

**What We Offer**:

- A competitive salary in the range of **£15000**, based on experience and skills.
- Full **training** for the job will be provided.
- A supportive and collaborative work environment within a growing, highly respected company.
- Opportunities for professional development and career progression.
- **Company pension** and **bonuses/commissions**.
- **On-site parking** at our Twickenham branch.
- The opportunity to be part of one of the **Top 25 Accountants in the UK** and contribute to the continued success of a reputable and innovative accounting firm.

**Additional Information**:

- During peak periods (such as December and January), extra hours, including evenings and weekends, may be required to meet critical deadlines.
- Travel to our Uxbridge and Hounslow branches may occasionally be necessary.

Pay: £15,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Application question(s)