Customer Services Team Leader

2 days ago

Bradford, United Kingdom NSG Full time

The NSG Group is one of the world’s largest manufacturers of glass and glazing products for the Architectural, Automotive and Technical Glass sectors.

With around 28,000 permanent employees, the Group has principal manufacturing operations in 30 countries and sales in over 130. With just over a third of our sales in Europe, around a third are in Japan and the rest are primarily in North and South America, South East Asia and China.

In June 2006, the NSG Group acquired Pilkington, renowned for the invention of the Float Glass process, which revolutionized the world’s glass industry. The globally recognised Pilkington brand is widely used in our Architectural and Automotive businesses.

**The Role**

An opportunity has arisen for a Customer Services Team Leader to join the UK Merchanting Division, reporting to the Branch Manager based at our Bradford branch.

The main purpose of the role is to proactively work with all operational departments to ensure their needs are understood and acted on and to look for opportunities to continuously improve our standards.

**Key Responsibilities**
- Proactively work with all areas of the business to ensure targets and customer requirements are met.
- Support safety initiatives across the site.
- Support the management team in all communication activities including site meetings, proactively looking for opportunities to improve.
- Work with all operational departments across the site to ensure all administration tasks are completed as efficiently and effectively as possible.
- Working with other members of the site management team set up initiatives to improve KPI targets and monitor these for effectiveness.
- Support the purchasing and delivery process of raw materials and consumables to minimise disruption and ensure operational flow.
- Take a leading role in controlling requisitions and goods receipts on site.
- Ensure all customer orders are entered in an accurate and timely manner to meet both customer and internal production requirements.
- Take ownership of customer prices, to minimise queries and customer credits
- Key user for site T&A systems and ensure that annual leave and absence data is monitored and accurately recorded.
- Ensure required month end procedures are completed correctly and to agreed timescales
- Organise available departmental manpower to meet operational requirements.
- Control Customer Service holiday requests whilst ensuring departmental needs are still covered.
- Carry out Disciplinary matters relating to the department and ensure other members of the management team are aware of these.
- Organise/Initiate training deemed necessary to ensure the smooth running of the department.
- Periodically review Customer service staff against agreed objectives with formal appraisal carried out at least annually.
- Actively Participate in new staff onboarding process.

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