Sales Admin

**Job Description - WePack Ltd**

**Job title**:Sales Admin & Customer Support

**Location**:WePack, Cedar Court, Griffon Road, Quarry Hill Industrial Estate, Ilkeston, Derbyshire, DE7 4RF

**Terms**:Permanent / Full Time

**Salary/rate**:£24,500 PA
Progressing to £30,000 PA as responsibility is taken on and job understood

**About us**:WePack is an independent family run business based in the heart of the East Midlands. We have a progressive and straightforward approach to solving everyday challenges faced in the contract packing industry.

Our packing solutions include bottling, sachet and pouch filling, and hand assembly projects.
Commodities we work with include food products, cosmetics, household, agricultural, and high-end consumer goods. WePack have a strong set of core values that are respected within the company.

**About the role**:We are seeking a meticulous and adaptable sales administrator to assist with the daily running
of the sales office. The primary focus will be to support the sales team by carrying out various administrational tasks such as processing orders. Daily communication with clients will be required to ensure their needs are not only met, but exceeded every time.

**Responsibilities**:

- Working with CRM and accounts based software
- Receive and process customer purchase orders
- Provide exceptional customer service to prospects and existing clients, including responding to enquiries, resolving issues, and providing support as needed
- Maintaining and updating sales and customer records
- Identify and generate new sales leads through various channels
- Manage the sales pipeline, tracking leads and sales progress with rest of the team
- Carry out credit checks, raise pro-forma invoices and deal with paperwork
- Type up documents such as letters and reports
- Supporting the sales and marketing department with other administrative tasks, if requested
- Experience in customer service and administrational duties
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Ability to work independently and as part of a team
- Experience with CRM and accounting software, Sage ACT and Sage 50 (desirable)

**Benefits & Perks**:

- One extra days holiday entitlement per year after five years of service
- Work life balance consideration for those who require flexible working
- Enhanced maternity pay, after two years of service
- Training opportunities
- Free car washes
- Safe parking onsite

**Contact us to apply**

**Job Types**: Full-time, Permanent

**Salary**: From £24,500.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ilkeston: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)

Work Location: One location

Reference ID: SA0323