Atlassian Technical Lead

2 weeks ago

Cambridge, United Kingdom Arm Full time

About the role
Provide technical ownership of the Jira and Confluence environments at Arm
Coach, mentor and develop members of the support team
Lead the team to resolve incidents, problems and fulfil requests within agreed SLAs utilising an ITIL framework
Ensure that career and development plans for all team members are built and documented
Provide Arm specific feedback on Jira or Confluence related technical proposals
Feed into product decisions for Jira and Confluence to help drive the strategic objectives that Arm has for the platforms
Provide technical input into developing the product backlog and collaboratively feed into planning sessions with the product team
Set the vision and approach to ensure the platform/infrastructure is scalable, secure, accessible and performant
Build a safe, high-trust environment where conflicts can be raised and resolved effectively
Be a hands-on individual who is happy to get involved as necessary to help facilitate delivery. What skills, experience and qualifications do you need?
Extensive experience as a Jira and Confluence admin within a large organisation managing Jira and Confluence Data Center
Extensive experience as Linux System Administrator
Solid understanding of the infrastructure requirements for Jira and Confluence Data Center
Sysadmin experience of Atlassian Bamboo hugely beneficial
Experience on writing and debugging bash or python scripts
Experience of being the technical lead within an agile product team very desirable
Experience of contributing to and improving governance processes around the management of Jira and Confluence
Experience of working with and providing technical direction to 3rd party managed service providers
Experience of working with ticketing systems to manage workload with ServiceNow experience desirable
Completed certifications from Atlassian and any cloud provider (AWS, GCP, Azure) hugely desireable About Arm
Our innovative technology is licensed by Arm Partners who have shipped more than 50 billion Systems on Chip (SoCs) containing our intellectual property since the company began in 1990. Together with our Connected Community, we are breaking down barriers to innovation for developers, designers and engineers, ensuring a fast, reliable route to market for leading electronics companies.
With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented professionals. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

LI-SM1

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of any characteristic.

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