Care Co-ordinator

Are you looking to join a family-feel team that really values and appreciates their workforce?

Are you looking for an opportunity to grow and develop in a high-quality homecare business?

Right at Home Bedford are an award-winning provider of premium quality care. We are looking for an experienced Care Coordinator to join our growing team.

**We offer**:

- A part time salary of £18,000 (£24,000 pro rata)
- Award winning training with access to online and in-person national office training courses
- Ongoing support with your work-life balance being a priority
- Opportunity to learn from other Care Coordinators across our network
- Be part of a really passionate team of care professionals
- Progression opportunities through our extensive career pathway

As a Care Coordinator for Right at Home Bedford you will play an integral part in managing the daily communications and care scheduling of our site. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

We cover Bedford Town and surrounding villages therefore local area knowledge is highly desirable.

**Hours of Work**

9am-3pm Monday to Friday

1 in 3 weekends On-Call (paid as overtime)

Overtime available for evenings

**Main duties and responsibilities**:

- To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Carer communication
- To ensure the scheduling is carried out efficiently enabling the Carer to spend the allocated care time with each Client and to allow for travel time
- Readily available to cover care calls when needed
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure enquiries are recorded promptly and accurately with sufficient details
- Ensure any changes to Client or Carer needs and availability is communicated to all relevant parties quickly and effectively.
- Ensure complaints and Carer feedback and enquiries are logged promptly and accurately using the correct procedure.
- Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care
- Effectively manage Carer expectations and respect availability by maintaining clear lines of communication at all times and building a strong and positive working relationship.
- To record all new Care Assistants and Clients on the system as soon as they are received
- Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Managing Director
- To identify and match the most suitable Care Assistants for each package
- To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner
- Accurately monitor and record Care Assistant holiday, sickness and absences.

**Qualifications and Experience**
- Experience in a customer service setting, building up relationships - Desirable
- Use of a scheduling / HR / recording system - Essential
- Previous Domiciliary Care experience - Essential

**Skills and Attributes**:
Extremely well organised, excellent planning and prioritising ability with high attention to detail. You are the kind of person that loves planning, to do lists, calendars and reminders
- Has the desire to make a real difference and greatly improve a rapidly growing business
- Excellent customer service, communication and interpersonal skills
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
- Strong administration skills and ability to forward plan and prioritise multiple work loads
- A Team Player, interested in collaboration and taking ownership and improving processes

If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you.

Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.
- Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics_

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: Up to £18,000.00 per year

**Benefits**:

- Additional leave
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

**Experience**:

- domicilliary care: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Flextime