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Customer Advisor

2 weeks ago

Worcester, United Kingdom Lookers Full time

Overview:
**Location**: Office-based, Mercedes-Benz of Worcester
**Department**: Customer Contact Centres / Customer Engagement
**Salary**: £22,000.00 Basic with a £30,000.00 OTE
**Hours**: Full-time on a rota basis covering 40 hours per week.

**About the Role**
We’re seeking dedicated and enthusiastic Customer Advisors to join our Mercedes-Benz contact centre team at Lookers. In this role, you’ll work closely with our customers, dealership aftersales teams to drive inbound and outbound bookings, sell service plans, and ensure a superior customer experience that reflects the prestige of the Mercedes-Benz brand.

**Key Responsibilities**
- Manage and book service, MOT, and maintenance appointments.
- Engage with customers 3 years plus to retain and build long-term relationships through service plan sales.
- Utilise Lookers technologies to enhance efficiency and consistently deliver a high-quality customer experience.

**Skills & Competencies**
- Excellent communication skills and a proactive, customer-focused attitude.
- Ability to work effectively as part of a team and meet performance targets.
- Strong time management and organisational skills, with attention to detail.
- Awareness of industry standards, data protection regulations, and compliance requirements.

**Performance Measures**
- Achieve targets for bookings, service plans, and call quality.
- Maintain high levels of customer satisfaction and meet or exceed manufacturer and brand SLAs.

**Why Join Us?**
- Competitive salary with potential for additional earnings based on performance.
- Opportunities for professional development and brand training.
- A supportive and inclusive work environment, where every team member is valued and empowered.