Hotel Head Concierge

The Chelsea Harbour Hotel is seeking an experienced **Head Concierge** who will be responsible for providing up to date information on major events in and outside the hotel and to supervise all uniformed staff in the Concierge department.

As Head Concierge your **key responsibilities** include:

- Assist clients with their enquiries and queries in an efficient and courteous manner.
- Supervise the work of the Concierge team to ensure that the highest standards are maintained.
- To have a comprehensive knowledge of London restaurants, theatres and relevant guides to travel.
- To be fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures
- Ensure highest standards of cleanliness and tidiness are maintained throughout the department.
- To be extra vigilant of people leaving and entering the hotel and be familiar with all hotel security policies and procedures
- To prepare weekly shift rotas for the department
- In conjunction with the Front Office Manager to provide a systematic training and induction programme to all Concierge staff and conduct performance reviews on a regular basis.

As Head Concierge, the **essential skills** required:

- To be a people person with enviable customer service skills.
- A great communicator who can deal with guests from all over the world - some with incredible requests.
- Good organisational skills.
- An unflappable temperament.
- Professional integrity.

**About the Hotel**

The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary King’s Road. All of the hotel’s luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Blue Harbour Health Club and Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**For you**

We offer a benefits package including:

- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Life insurance

Ability to commute/relocate:

- Chelsea Harbour Dr, SW10 0XG: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: CHHHC