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Junior Customer Service Coordinator

2 weeks ago

Sheffield, United Kingdom PROSPECT FACILITIES UK LIMITED Full time

**The Role**:
As a Junior Customer Service Coordinator, you’ll play a key role in supporting our customer engagement and campaign execution. You’ll work closely with both internal teams and external customers to ensure a smooth and professional service experience. This role is ideal for someone who enjoys communication, organisation, and being part of a fast-paced, energetic environment.

**Key Responsibilities**:

- Coordinate day-to-day customer service operations to support marketing campaigns
- Act as a point of contact for customer queries and resolve issues efficiently
- Liaise with clients to ensure expectations are met and feedback is actioned
- Track customer interactions and update internal systems (e.g. CRM)
- Support the customer service team with scheduling, admin, and reporting tasks
- Maintain service quality standards and ensure consistent customer satisfaction
- Collaborate with sales and marketing teams to align messaging and service delivery
- Help monitor campaign performance from a customer experience perspective

**Requirements**:

- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to multitask and prioritise in a fast-paced environment
- A proactive approach with a problem-solving mindset
- Basic knowledge of Microsoft Office or Google Workspace
- Previous experience in a customer service or coordination role is a bonus, but not essential
- Willingness to learn and grow within the marketing and customer experience space

**What We Offer**:

- Full training and mentoring from experienced professionals
- A friendly and supportive work environment
- Opportunities for progression into senior coordination, account management, or marketing roles
- Involvement in exciting campaigns and client projects
- Regular team incentives, social events, and rewards

**Ready to Start Your Career in Marketing & Customer Experience?**
If you’re organised, customer-focused, and ready to grow with a dynamic company — we’d love to hear from you.

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Sheffield S1 4QZ (required)

Work Location: In person

Application deadline: 22/06/2025
Expected start date: 23/06/2025