Customer Service Advisor

4 days ago

Hayes, United Kingdom Car Audio & Security Ltd Full time

**Principal Accountabilities**
- To investigate customer complaints and propose solutions, gaining authorisation from the E-Commerce Operations Manager where required.
- Respond to all customer queries regarding faulty returns to Head Office
- To log all customer returns, reasons for return, test and send to service centres (if repair is required).
- Respond to all customer queries regarding refunds
- Liaise with Head Office Departments, suppliers and customers follow through customer queries to completion.
- To keep all customer service records up to date, and provide reports as requested.

**General Accountabilities**
- To ensure that customer service standards are exceptional at all times.
- Provide professional after sales service.
- To build and maintain strong customer relationships and encourage customer loyalty.
- To ensure that you have product knowledge on the products we sell.
- To positively promote the business.

**People Development**
- To actively take part in training in all aspects of the business.
- To develop skills in driving our products, understanding and improving our processes.
- To take responsibility for your own development.
- To deliver exceptional service and performance at all times.
- Help to ideas for growing the business.
- To take responsibility for your decisions.
- To help create a team spirit that delivers best service to our customers.

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