In Reach Patient Flow Coordinator

The In Reach Patient Flow Coordinator is a key part of the In Reach Service, working in a patient facing, ward-based role at the Royal Berkshire Hospital. They will work under the direction of the In Reach Team and in conjunction with ward multi-disciplinary teams (MDT). They will assist with the planning and implementation of patient discharge to Community Hospital, as well as aiding general flow of patients through the hospital.

In Reach service is operating Monday to Sunday between 0800-1800 on weekday and 0800-1300 on the weekend.

Liaise with a number of stakeholders to ensure measures are in place to facilitate a safe discharge.

To have an understanding of the capacity of the teams and the community beds to improve the flow into the community services helping to reduce delays and hospital length of stay.

Involvement in difficult and complex conversations regarding capacity with service users and stakeholders, including senior clinicians in a professional manner, responsible for delivering bad news if demand outweighs capacity.

To be the point of liaison with all professionals involved in service users care including primary, secondary, South Central Ambulance Service, community services, carers, and other relevant groups.

Facilitate the handover with other teams to support safe and effective transition of care between services to provide seamless support for patients, their families, and carers.

Liaise with medical and nursing personnel in primary, secondary and specialist centres about patients and service provision related matters including statutory and voluntary providers of care

Liaise and communicate with, patients, relatives, carers, and other health and social care professionals to support and coordinate care.

Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge, and role progression.

Work with the team to support the development and establish standard operating procedures and processes for administrative and clinical systems.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

The trust employs almost 5,000 people over more than 100 sites and community settings across Windsor & Maidenhead, Slough, Bracknell Forest, Wokingham, Reading and West Berkshire.

**Benefits of working for us include**:
Flexible working options to support work-life balance.

27 days’ annual leave rising with service + opportunity to buy and sell

Generous NHS pension scheme

Excellent learning and career development opportunities

‘Cycle to Work’ and car leasing scheme

Access to a range of wellbeing tools and services

Discounts at hundreds of popular retailers and restaurants

Staff networks for race, diversity, disabilities and armed forces community to support equality

Generous maternity, paternity, adoption and special leave.

Free parking across Trust sites

As an inclusive employer, we value diversity and are proud to be a Stonewall 100 Top Employer. Whatever your background or individual needs, at Berkshire Healthcare you’ll be supported by friendly and professional managers to succeed.

**These are the values that we live by at Berkshire Healthcare**:
Caring for and about you is our top priority

Committed to providing good quality, safe services

Working Together with you to develop innovative solutions

**The “must haves” for this role**:
Good general education including GCSE English and Maths (or equivalent)

NVQ4 or NVQ3 or recognised certificate in office administration or equivalent experience

Experience of providing clinical support in a health or social care environment at Band 3 or above

Experience of multi-professional working including MDT care planning.

Able to lead a process of care planning, pulling together complex information from a variety of sources and creating a shared document.

If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.