Patient Pathway Coordinator

4 days ago

Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Band 4 Patient Pathway Coordinator (CAT 4 - Gastroenterology)

This is a part-time post for 22.5 hours per week.

Shifts between 8am to 5pm will be required for the role - Friday working day will also be required.

We require a passionate, enthusiastic, reliable and hardworking individual to join our team as a Patient Pathway Coordinator to join our Gastroenterology team.

We are looking for an excellent and proactive team member who can offer commitment in providing support to clinical and non-clinical staff.

You will be the point of contact for all administrative issues relating to patients' pathway of care, working as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly and within required targets.

This involves booking appointments, managing waiting lists, taking patient phone calls, optimising clinic utilisation, processing clinic letters and other general administrative tasks.

You will provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

**Our values**: C ompassionate, A spirational, R esourceful, E xcellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

**The post holder will**:
1/ Be the point of contact for all administrative issues relating to patients’ pathway of care.

2/ Work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

3/ Supervise and allocate work to the APPC team.

4/ Ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

5/ To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Please refer to the attached Job Description & Person Specification for further details.

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