First Team Player Support Services Officer

**JOB TITLE**:First Team Player Support Services Officer
**DEPARTMENT**:Player Care
**REPORTS TO**:Head of Player Care
**DIRECT REPORTS**:None

**JOB DESCRIPTION**
**LOCATION**:Sir Jack Hayward Training Ground

**HOURS**:37.5 hours per week, to include regular evening and weekend work to meet the
needs of the players and fixtures.
**DATE**: December 2024

**We are Wolves; progressive, determined, bright, unified and humble. A pack that is hungry for**

**success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts**

**one of the richest histories in the beautiful game.**

Formed in 1877, Wolves was a founder member of the Football League, and was one of the

country’s most successful sides in the fifties and sixties. During a two decade spell the Black

Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward to 2022, three seasons at Molineux saw Wolves clinch the Sky Bet Championship
trophy with 99 points, followed by a seventh-place finish in the Premier League, which included
memorable wins over Manchester United, Tottenham Hotspur, Chelsea and Arsenal. The next
season saw the team complete a memorable double over the reigning champions, equal the
previous season’s seventh place finish and reach the quarter finals of the Europa League all as part
of the ‘longest season’ in league history, either starting before or finishing after all other teams.

But this post is about not what we have done, but what we will achieve next.

**We are committed to safeguarding and promoting the welfare of children, young people and adults**
**at risk. We expect all colleagues and volunteers to share this commitment. This means that the**
**safeguarding children, young people and adults at risk and to ensuring that Wolves is free from**
**discrimination and harassment.**

**Job purpose**

The Player Support Services Officer will ensure that our first team players and their families are
provided with the best possible care, support and development so they can achieve their potential on
and off the pitch.

You will be working directly with the players, their families and the staff at the club in order to ensure
there is a joined-up approach to their health and wellbeing and that the right support is in place.

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**Key responsibilities**
- Develop close professional relationships, becoming a key point of contact and providing a highly

responsive and holistic level of care.
- Assess and support players and their families with their mental health and wellbeing, formulating

specific resulting wellbeing plans
- Providing relevant follow-up information and signposting of services.
- Ensuring players and their families have access to do more of the activities that matter to them,

whilst also helping to connect them to other player families, the Club and the wider community.
- To help develop a platform for players and their families to quickly understand and adapt to local

and UK culture.
- Working in conjunction with Club departments and external agencies to ensure high standard of

care provision.
- Assist in ensuring a smooth transition for young players from Academy structure into the first
- team environment.
- Help to raise awareness of Player Wellbeing within the squad and throughout the Club
- Develop a process where records of interactions, interventions and progress and achievements

can be tracked.
- To attend personal player appointments/appearances as required, supporting commercial

activities
- To build relationships with MDT to support the player support provision.
- To attend and support home matchday activity, and also that of tours and tournaments where

required
- To support the wider player care and wider academy teams with any associated duties as and

when required.
- To support our senior loan players to ensure that they settle and achieve their potential whilst

away from the club

**General responsibilities**
- Compliance with Club policies
- Compliance with the Club’s health and safety procedures
- Compliance with the Club’s safeguarding policies
- To promote the Club’s values
- To work consistently to embed equality & diversity into the Club
- To undertake such other duties as may be reasonably expected
- To maintain professional conduct at all times

**Safeguarding**
- This role carries a specific safeguarding responsibility. This means that the post-holder is

vulnerable people.

**Key relationships**
- Head of Player Care
- Head of High Performance
- Director of Football Operations and Administration

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- Head of Safeguarding
- Players and their families

**Scope of job**
- To deliver a holistic programme that supports our first team players and their families.

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**Person Specification**
**Job Title**:Player Support Services Officer

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
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