Health Care Assistant in General Practice

**About us**

We are a busy and friendly General Practice in the middle of the town with a practice list size of just over 6100 patients. We currently have 5 GPs and 2 practice nurse. We have an efficient administration team. We also have the added benefit from additional roles through our PCN:

- MSK practitioner
- Health Improvement Practitioners
- Social Prescribing Link Workers
- Pharmacist
- Pharmacy Tech
- Mental Health Practitioner.

**Job Summary**

To assist with the delivery and provision of high quality primary Healthcare service for patients within the practice including clinical and administrative tasks in which they have been trained and/or shown to be competent. The HCA will work collaboratively with all members of the multi-disciplinary team in order to promote a high standard of health and well-being amongst the patient population and to facilitate access to appropriate medical personnel when required.

**Main duties and responsibilities**

To assist the GPs and nurses in providing a high standard of care for the practice population within the practice policies, procedures and guidelines.
- To assist the GP’s, nurses and practice staff to meet the nationally agreed targets for health as agreed in the new GMS contract.
- To carry out clinical and administrative duties under the supervision of a senior member of staff.

**Clinical Tasks**
- Phlebotomy
- Electrocardiographs (ECG’s)
- Blood pressure monitoring
- 24hr Ambulatory monitoring
- New Patient checks
- NHS Health Checks
- Lifestyle monitoring
- Urinalysis
- D-dimer testing
- Health education including promoting the health benefits of a healthy diet, smoking cessation, weight management
- Assisting the GP’s with women’s health clinics and minor surgery clinics
- Chaperoning
- Check the emergency drugs and equipment
- Health screening of patients with pre-Diabetes and diabetic foot checks,
- Order clinical stock
- Maintaining stock rotation and levels
- Monitor fridge temperatures in accordance with practice policy.
- Supporting with Emergency drug ordering

**Clerical tasks**
- Input of general data and clinical information onto electronic patients records
- Stock taking and ordering supplies of clinical/medical equipment
- Restocking of clinical rooms as required
- Dealing with telephone enquiries as appropriate
- Referral of patients to other medical or administrative personnel and voluntary agencies when appropriate
- Preparation of equipment for testing and servicing
- Source and maintain relevant information leaflets and literature for patient displays

**Management/Leadership Responsibilities**
- Support the GPs and nurses in the management and execution of clinical practice
- Manage own workload effectively within the practice clinic times
- Attend and contribute to weekly clinical meetings
- Take reasonable care of own health and safety and that of others and use equipment correctly in accordance with statutory legislation and practice policies at all times
- Work within the Primary Care Practice infection control principals and guidelines
- Conduct risk assessments in situations where personal, colleague or patient safety may be compromised
- Follow the practice procedures and policies for dealing with complaints, disciplinary and grievance issues
- Ensure that all those persons met within the course of the job are given equality of treatment and are not discriminated against

**Research/Education and Training**
- Assist in the evaluation of current practice and service provision by participating in the collection of data, clinical audit and user satisfaction surveys
- Participate in regular staff appraisals and performance reviews
- Undertake appropriate training or development courses as identified through the use of a Personal Development Plan
- Attend mandatory training as required
- Assist in the induction of new staff members

**Communication/Key Working Relationships**
- Liaise and work collaboratively with the GP’s, nurses, practice staff and outside agencies as deemed appropriate
- Communicate effectively with patients reporting relevant information or concerns to senior staff promptly
- Explain clinical procedures to patients clearly in order to obtain informed consent
- Document written and electronic information accurately and professionally
- Ensure confidentiality in all matters relating to patients, staff and information obtained in the course of employment in line with statutory legislation
- Recognise the limitations of own scope of knowledge and practice and be aware of when to refer to senior member of staff

**Other Duties and Responsibilities**

In line with practice changes and service demands, Healthcare Assistants are expected to demonstrate a flexible approach to working practices and may be asked to assume other responsibilities consistent with their level of competence as required in order to meet service needs.

**Job Types**: Part-time, Permanent

Pay: £11.44-£12.40 per hour

Expected ho