Social Media Assistant

3 days ago


Barnstaple, United Kingdom 3sixfive Pro Limited Full time

With social media presence becoming an expectation for brands both big and small, it’s vital to ensure that customers and fans are receiving timely, human responses across platforms like Facebook, Twitter and Instagram - this is where 3sixfive come in

At 3sixfive, we work behind the social profiles of some of the biggest businesses in the UK to provide exemplary service and support to their customers - from 8am - 10pm, 7 days a week, 365 days a year. We implement a practiced tone of voice to reflect the values of a business and the established personality of the brand to sound natural and as if we were working from in-house. We then shape our interactions to meet the specific goals of the business.

This personalisation paired with the wide range of clients we work with ensures that each two days are never the same

**Job role**
- You will be expected to respond to our clients' customers via a range of social media platforms, providing excellent customer service in a warm, friendly and personal manner.
- To respond to all comments, posts, enquiries and complaints for 3sixfive's clients in a timely manner.
- To enhance the customer / fan / guest experience via social media to help build our clients audience and presence on Facebook, Twitter and Instagram.

**Job responsibilities and duties**
- Mastering each clients individual tone of voice and ensuring that their brand guidelines are met at all times.
- To ensure the effectiveness of engagements and that you're regularly meeting client objectives.
- To have a good understanding of all clients, ensuring you are up to date on all the latest changes.
- Work efficiently as part of a team, ensuring effective communication throughout the working day.

**Key Skills**
- Proven track record in Customer Service.
- Excellent communication skills, both written and oral.
- Strong time management skills.
- Proactive and responsive.
- Creative and an 'out of the box' thinker.

**Job Types**: Full-time, Temp to perm
Contract length: 3 months

**Salary**: £19,500.00-£21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Sick pay

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)



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