Customer Service Administrator

3 days ago


Wigan, United Kingdom Festive Lights Ltd Full time

**Customer Service Administrator**

**The Company**

Festive Lights Ltd is an award winning online supplier of home, garden and seasonal lighting selling to both retail consumers and businesses. Established 24 years ago as a family business which now has over 70 employees. Back in 1999, our journey started when we began to add even more sparkle to Christmas with beautiful lights designed to look fabulous and work perfectly, year after year. But then we realised that good times aren’t just for Christmas. So, we made it our mission to seek out the most beautiful and inspiring lighting in the world, for every occasion and every day of the year.

**The Role**

**Key responsibilities.**
- Resolving the issues of undelivered & delivery disputed parcels that have impacted the customer journey.
- Liaising with delivery partners such as Hermes, DPD and FedEx to track parcels for customers.
- Ensuring full and accurate notes are recorded against customer orders.
- Communication with Returns and Sales departments where necessary to resolve issues.

**Required skills and experience.**
- Computer literate.
- Previous experience within an office environment.
- Customer service experience is essential.
- Have excellent written communication skills.
- Good Punctuality is essential and must be reliable.
- An ability to prioritise tasks.
- Ability to problem solve and find the solution quickly and effectively.
- Excellent attention to detail.

**Location.**

Festive Lights

Unit 2, Martland Park, Hillridge Rd, Wigan, WN5 0LS

Due to the location of the office, own transport would be an advantage.

**Salary**:
£11.55 per hour (monthly pay 28th)

**Hours of work**

Basic hours 30 or 37.5 hours per week

8.30am to 5.00pm Monday to Friday or 4 days per week

Contract length: Immediate start. Finish date 12th January 2024

**Job Types**: Full-time, Temporary in the first instance.

Pay: £11.55 per hour

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person



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