Head of Operations

**Aramark **UK have an incredible opportunity for a dynamic senior and inspirational hospitality leader to join us as **General Manager
- Operations** at **Everton Football Club.** The impressive brand-new Bramley-Moore Liverpool stadium is set to be one of the most revolutionary and advanced venues for fan experience in Europe. Serving 52,888 fans per matchday, the mission is to set the standard for excellence and create exceptional experiences for Evertonians.

Reporting directly to Aramark’s Food & Beverage Experience Director, the General Manager
- Operations will have full accountability for ensuring an outstanding food and beverage service to match the venues ambition, brand specifications and standards. Responsible for all operational processes, this role is critical to the success of the pre-opening mobilisation of the Everton Stadium. This person will be a key part of the Aramark senior team on site alongside the Culinary, Finance, HR and Sales leads at the Stadium.

This is a full time and permanent position which will be based at both Everton Stadium and EFC’s stunning offices at the Royal Liver Building in Liverpool.

**Whats in it for you**:

- Competitive salary
- Permanent position with the requirement to work both weekdays and weekends where necessary
- Northwest location - hybrid working
- Generous annual leave that increases in line with service, with the opportunity to buy extra
- Defined contribution pension scheme and life assurance benefits
- Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers
- Employee Assistance Programme and in-house Mental Health Champions
- FOOD A plethora of opportunities to attend in-house events and try out the culinary genius of our teams (we are a food business after all)

**Key Responsibilities**:

- ocus on building a balanced team and install key processes and best practice into each plan created
- Frequent liaison with the venue and senior leadership team to agree strategy and direction of travel, developing and monitoring tactical plans to deliver
- Keep abreast of competitor activity and market trends which may impact your operation and make suggestions to evolve to ensure you keep ahead of the curve and at the forefront of the industry
- To lead a safe & hygienic operation, complying, with all Company & legislative requirements, driving excellence in safety performance
- Strong focus on collaboration with the Everton team, Aramark stakeholders and contractors to plan and deliver the mobilisation project
- Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards to achieve and ideally exceed department targets and grow our reputation within Sports and Entertainment
- Drive our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and venue needs, that is infectious throughout your team
- Appoint, lead, and manage the operational permanent team to ensure consistent and effective operational delivery and all day-to-day management
- Financially accountable for all operational costs and profitability of the operation. Actively working with the Finance Manager to deliver informative data and reports to ensure corrective change and drive profitability
- Be in control of all operating costs, constantly looking for more efficient ways to operate

**Key Requirements**:

- Naturally confident leader, with senior management experience to inspire large operational teams to deliver results
- Experienced in leading the implementation of projects and change programmes
- Confidently able to manage a mixed portfolio of outlets and business functions
- Passionate about people - building and developing teams
- Positive and passionate focus on food - a natural flare for hospitality
- Excellent communication skills - able to influence all stakeholder levels.
- Previous P&L accountability

**About Aramark**:
**Northern Europe - Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

**Northern Europe - About Aramark