Head of Data Operations

**Position**: Head of Data Operations

**Band**: 6

**Salary**:£70,389 - £78,760

**Location**:Liverpool/Norwich/Newport/Birmingham

**Term**:Permanent

**Hours**: Full Time/Compressed Hours/Part Time

**Closing Date: 27/01/25**
- **Crown Commercial Service are on a journey to become a truly customer focussed organisation. To deliver this ambition, we are in an exciting phase of growing our teams and we are looking for the right talent to help us with this inspiring work.**_
- **The Data Insights and Delivery (DID) Directorate are at the forefront of this ambition, as CCS need data and insight to help deliver the best value return for our target customers - using insights from our £120bn market understanding, sales insights and operational performance to drive and inform continued improvement to products and digital experiences and leveraging new ways of engaging and understanding our customers.**_

**Job Summary**

**Directorate Overview**

The DID team is central to making sure that decisions made within CCS are driven by data and insights. As a directorate, we provide reporting and insight support across all areas of CCS, including:

- supplier research
- framework analysis
- internal performance reporting

We provide analytics across all of the customer and supplier markets where CCS operate, including survey and research support for our commercial and customer engagement colleagues. Our team uses visualisation tools, such as, Power BI to develop and distribute the insights that help CCS succeed.

**Team Summary**

The Head of Data Operations role sits in the Data Operations function, reporting to the Director of Data Strategy. The Head of Data operations will be accountable for managing a team of 5 and is responsible for supporting the directorate to deliver an efficient joined up service for our internal and external customers.

**Key Accountabilities**:

- Lead the creation and implementation of a Data Operations function. Designing and embedding agile practices across the DID directorate to ensure consistent ways of working, able to guide the teams through the implementation of the new process
- Coordinate the Data Insights & Delivery Directorate (DID) in its delivery of data products and services on time, to cost, with the right quality outcome for the customer
- Ownership of CCS Operational reporting and functional standards reporting requirements on behalf of DID in line with CCS Governance models and needs
- Communicate the data products and services roadmap and vision, escalating blockers and harnessing the DID team to maximise delivery of the highest value backlog items
- Work alongside the DID Senior Leadership Team, other heads of roles and other portfolio leads to promote effective cross-functional delivery and jointly manage all change activity within the team on behalf of DID and reporting in line with wider CCS governance requirements
- Responsible for prioritisation and delivery of DID initiatives, including planning, highlighting resourcing requirements (FTEs, external service delivery partners, contracted suppliers) and risk management and reporting in order to deliver business value early, iteratively and at high velocity
- Build relationships with key stakeholders in the business and work with the Heads of Directorates to facilitate the prioritisation of work to ensure we are collectively building and working on the right thing
- Continually explore opportunities to improve skills and ways of working
- **Talent Development**_
- Coach and lead teams in Agile and Lean practices
- Coach across the team to help DID add value to our customers and supplier
- Experience of designing and implementing ways of working
- Experience of leading a continual planning process in a complex environment
- Experience of managing stakeholder expectations and moderating discussions about high risk and complexity, even within constrained timescales
- Leader and role model, demonstrating strong ethics using Agile values and principles through thinking, processes and actions
- A skilled team leader who can confidently communicate the value of the role to data and non-data stakeholders

**Desirable criteria**:

- Experience of working in a data function / role, able to speak on behalf of and represent the data community

**Assessment**

If you are shortlisted, you will be asked to take part in a Staff Engagement Exercise (SEE) with our psychometric testing provider. The exercise will not result in a pass or fail decision. Rather, it is designed to support the panel's decision making and highlight areas for the panel to explore further at interview.

**Success profiles (To be assessed at interview stage)**:
**Behaviours**:

- Seeing the Big Picture
- Making Effective Decisions
- Communicating & Influencing
- Delivering at Pace
- Managing a Quality Service

**Technical**:

- Planning
- Communicate business-value propositions

(A link to the Civil Service Success Profiles Framework is provided below)

Success P