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Customer Care Operator
2 weeks ago
**Customer Care Operator**:
Location
Brixton
Business Area:
Picturehouse Cinemas
Job type:
Part Time Contract
**Salary**:
£10.95
Contact name:
Alastair Skerman
Job ref:
062216
Published:
about 2 hours ago
This role is being offered on a 24 hour per week contract, with opportunities for overtime.
The pay is £10.95 per hour, plus sales bonuses.
Our office hours are 10am to 6pm, or 9am to 7pm during peak periods.
About Picturehouse
At Picturehouse, we love cinemas. Nested in the heart of their neighbourhoods, each of our 26 cinemas are distinct, welcoming, full of personality and run by welcoming and attentive staff. We don't just screen excellent films. We provide places to eat, meet and relax and host a busy calendar of events for everyone to explore.
You can find out more on our company purpose and staff benefits online:
Job Purpose- You will be the first port of call for all queries, ensuring a professional impression of Picturehouse at all times.-
- You will provide a friendly and efficient service to customers, including providing a specialist service through the Accessibility line and troubleshooting support through the Membership Hotline.-
- You will be proactive in responding to complaints, resolving queries and escalating when necessary.-
- You will keep a high standard of punctuality and be familiar with your own rota. We expect a flexible work pattern, available in ad-hoc scenarios.Main Duties- Taking calls on the Booking line, Accessibility line, Refund Hotline, Member’s Hotline and the Customer Service line, ensuring that the phones calls are always answered promptly.Be knowledgeable on Picturehouse activities, groups and other special events.-
- Comply with data protection guidelines and PCI compliance.-
- Playing an active role in advancing the departments standards, in compliment to the customer experience that Picturehouse strives to deliver.-
- Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood.-
- Undertake any other relevant duties or reasonable request as requested by any member of the management team.Person Specification - Attributes and Experience
Essential- Passionate about excellent customer serviceProficient in IT systems-
- Works effectively as part of a team-
- Adaptable and flexible to changing circumstances-
- Resourceful and able to work under pressure-
- Available to work at key business times i.e. evening and weekendsDesirable- Experience in a service or hospitality related industry-
- Experience in administration and/or a call centre workplace-
- An interest in and knowledge of film and Picturehouse's programming standards.
