Head of Communication and Stakeholder Engagement

**Details**:
**Reference number**:

- 229088**Salary**:

- £66,225 - £66,225**Grade**:

- Other**Contract type**:

- Permanent**Type of role**:

- Communications / Marketing**Working pattern**:

- Flexible working, Full-time, Homeworking**Number of posts**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Remote working (anywhere in the UK)About the job

**Summary**:
An exciting opportunity to use your communications skills to promote positive change in the housing sector within a growing, ambitious and increasingly high-profile organisation.

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services. We have a range of new powers allowing us to undertake systemic investigations for the first time and further expand our influence and ability to make a difference.

**Job description**:
Based within our new Quality, Engagement and Development (QED) team, reporting to the Director of QED and managing a small team, you will be responsible for developing, planning and implementing comprehensive and innovative communications and engagement strategies to raise awareness of our service, increase the visible impact of our work and share learning from our work through our Centre for Learning to our key stakeholders - residents, landlords and government.

While it is likely that you will have gained experience within the housing, ombudsman and / or public sector, it is your proven ability to increase the profile of an organisation and the impact of its work that is key. You will be responsible for all aspects of our external and internal communications including communications, media relations, public affairs, social media, events and publications activity.

As well as being highly motivated and results oriented, you will need to be a team player with excellent planning and influencing skills and will be able to demonstrate:

- senior level communications experience in an organisation with a high public profile and a track record of advising at the most senior level;
- extensive experience of working with the media in a high profile, national organisation including knowledge of social media and the way it can work alongside traditional media;
- proven ability to develop and deliver high quality and innovative strategic communication campaigns and powerful storytelling communications internally and externally across a range of channels, with a track record in evaluation to ensure efficient and effective use of resources;
- a track record of leading, managing and motivating professional teams.

In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.

It’s an exciting time to join us and to contribute your skills to the evolution of our ambitious, influential and growing organisation.

For further details, please download the information pack.

**Responsibilities**:
**Benefits**:

- 27 days annual leave, plus bank holidays
- Christmas closure days
- Flexible working
- Annual health check
- Free onsite Gym membership

For full details see Housing Ombudsman careers website

Things you need to know

**Security**:
- People working with government assets must complete basic personnel security standard checks.**Selection process details**:

- Feedback will only be provided if you attend an interview or assessment.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Jonathan McIntyre - CJA Recruitment
Recruitment team:
- **Further information**: