Logistics Same-day Co-ordinator

At 1st Class Logistics, we specialise in time-critical immediate response courier movements, and have a large fleet of over 85 vehicles ranging from Small Vans up to 18 tonne trucks.

Working with clients from a wide range of business sectors, our mission is to provide the finest collection and delivery service on their behalf, surpassing their expectations. Our personal, flexible and professional approach to logístical requirements has been a lynchpin for 1st Class Logistics becoming the fastest growing independent logistics company in the region.

If you want more from life and be valued as part of a team, then we would love to hear from you so that we can discuss this exciting opportunity further

**Hours of work are 9am - 5pm (Monday to Friday) Start/finish times may vary by mutual agreement daily, earliest will be 8am, latest 6pm, (but not at the same time)**

**Job description**:
Working closely with the Operations Manager in coordinating all bookings for our clients and ensuring that they are collected in a quick and timely manner, and delivered on time.

**Duties include**:

- Working closely with the Operations Manager to allocate job bookings from our proprietary computer system to our drivers.
- Answering and dealing with calls from all of our drivers and providing clear management.
- Resolving operational issues with our drivers.
- Monitoring all deadlines for collections and deliveries, and liaising with Customer Services on any delays or issues which require communicating to our clients.
- Ensuring all drivers are compliant with clients’ paperwork and processes.
- Accurately taking and communicating instructions from clients relating to individual collections and deliveries
- Understanding the need to escalate collection and delivery disputes and report to the Operations Manager, so that they can act quickly and efficiently.
- Ensuring that proof of deliveries are fully up-to-date on all running jobs in real time.
- Ensuring that deadlines for running consignments are monitored continuously to maintain operational standards, and advising Customer Services fifteen minutes prior to the agreed deadline;
- Ensuring that the Customer Services Department are kept appraised, on a real time basis, of all delays or issues which may affect compliance with the client’s requirements and company commitments.
- Booking on collections and deliveries for our clients.
- Working closely with the Customer Services team.
- General administration.
- Applicant must be hard working and able to work within a team and on their own initiative.
- You must have a good attitude and be able to cope working in a fast-paced environment.
- Good communication skills.
- Accuracy and attention to detail is a must.
- You must be deadline driven, and able to work at times under extreme pressure.
- Computer literate.
- Experience in logistics or operations is preferred.

**What we offer**:

- A generous base salary and 20 days holiday (plus Bank Holidays) - Salary will be dependent on experience.
- Full training and support will be provided in all aspects of the role.
- A great supportive team environment.
- The opportunity to work with committed down to earth people, with a real determination to succeed and a passion for being the best.

If you believe you have what it takes to be part of a great team We want to speak to you

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- READING: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Logistics: 1 year (preferred)

Work Location: One location