Receptionist / Care Navigator / Administrator

23 hours ago

Wellingborough, United Kingdom The Cottons Medical Centre Full time

**The Cottons Medical Centre**

**Job Description - Receptionist**

**JOB TITLE: RECEPTIONIST/CARE NAVIGATOR**

**RESPONSIBLE TO**:Practice Manager/Deputy Practice Manager

**RESPONSIBLE FOR**:Reception / Administration duties

**JOB PURPOSE: Previous Experience in NHS ideally.**

Greeting patients and visitors in an efficient and courteous manner
- Provide an effective and polite telephone enquiry service
- Proactively communicate information between relevant patients, doctors and professionals

**MAIN DUTIES AND RESPONSIBILITIES**

**1. **Greet patients and visitors to the practice.

**2. **Book in patients and visitors inline with practice appointments and visitors procedures.

**3. **Respond and/or redirect all patient and visitor requests accordingly.

**4. **Ensure computerised appointment system is up-to-date.

**5. **Booking, amending and cancelling patient appointments.

**6. **Distribution of completed prescriptions.

Answering incoming telephone calls, ensuring calls are documented and redirected
**7. ** accordingly.

Ensure fax machine is operating correctly and prior to close of Practice in the
**8. ** evenings/weekends has adequate paper supply.

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e.
**9. ** patient notes).

This job description is not exhaustive and may be adjusted periodically after review and
**10. **consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Work safely at all times in accordance with Legislative requirements and Practice Policy
**11. ** and Procedures.

**Prepared by: _______________________________**

**Title: __________________________________**

**Date: __________________________________**

**Job Types**: Full-time, Part-time

**Salary**: £18,954.00-£19,968.00 per year

**Benefits**:

- Company pension
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- General Practice: 1 year (required)

Work Location: One location

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