1st / 2nd Line Support

2 days ago


Norwich, United Kingdom Proactive IT Full time

9153JF

£140 - 150 per day + Inside IR35

1st / 2 nd Line Support

Our client is looking for a 1st / 2 nd Line Support Analyst to start ASAP on a monthly rolling contract.

£150 p/day - Inside IR35

Must have a Driving Licence

Rolling Monthly

Skill & Experience

Experience of working in a 1 st Line role - with some 2 nd Line Support experience

Excellent IT Skills

An organised approach to work and the ability to multi-task

Self starter & motivated

Ability to work under pressure and to meet tight deadlines

Customer service driven

Assist the Technicians, Service Desk and IT Manager in all matters relating to 1 st & 2 nd Line operations whilst adhering to ITIL best practices and guidelines.

Log, co-ordinate and allocate Service Desk incidents and requests received via the service portal or phone.

Follow and promote the process of the logging of incoming calls / tickets to ensure timely and effective resolution of incidents and requests.

Follow ticket handling and escalation policies and procedures.

Log, co-ordinate and allocate Service Desk incidents and requests submitted by End Users via the service portal or phone.

Create IT system user accounts

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation



  • Norwich, United Kingdom WüNDER_TALENT Full time

    **1st/2nd Line IT Support Engineer - Norwich - £30k-£35k** My client is looking for a 1st/2nd Line IT Engineer to join their growing IT department. This role is based on site so to be successful you must be able to travel to Norwich Mon-Fri. **Responsibilities**: - Deal with technical issues at a 1st/2nd Line level - Be confident when dealing with...


  • Norwich, United Kingdom Citation Full time

    1st Line Support Analyst Norwich Salary - up to £22k depending on experience. Hours of Work: Mon-Fri 8 am-6 pm (Rota) If you have 1-2 years' experience within IT service desk perfect! If not, we are completely open to background, as long as you have excellent customer service skills with an aptitude for technology, either way you will be trained, we just...

  • 1st Line Support Analyst

    58 minutes ago


    Norwich, United Kingdom Citation Full time

    1st Line Support Analyst Norwich Salary - up to £22k depending on experience. Hours of Work: Mon-Fri 8 am-6 pm (Rota) If you have 1-2 years' experience within IT service desk perfect! If not, we are completely open to background, as long as you have excellent customer service skills with an aptitude for technology, either way, you will be trained, we just...

  • 1st Line Support

    4 days ago


    Norwich, United Kingdom CloudScope Full time

    **1st Line Support - Norfolk / Hybrid - £20-24K DOE + benefits** Are you looking to fast track your I.T career from a standing start? This hugely successful enterprise has experienced year on year growth since its inception in 2008. It now boasts an I.T team of over 50 people to work with and learn from, including some of the most experienced technicians...


  • Norwich, United Kingdom Citation ISO Certification Full time

    Job specification Reporting To: Customer Operations Manager Department: Customer Operations - Norwich office Contract: Full-time, Permanent (Mon-Fri 9am - 5pm) Location: Norwich **Salary**: £24,000 - £26,000 annum basic Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym...


  • Norwich, United Kingdom CloudScope Full time

    **2nd Line Support Engineer - Win7/8/10, Office365, IT Support** **£25 - 30k per annum - Norwich** CloudScope are looking for a 2nd line support professional for one of the most recognised brands in the renovations industry. You will be tasked to be the first point of contact and support for internal IT solutions across the business. **The Role** - First...

  • 2nd Line Support

    7 days ago


    Norwich, United Kingdom Proactive Appointments Full time

    **2nd Line Support Technician** Our client is looking for a 2nd Line support Technician to join ASAP on a contract basis. For this role you will have the below essential skills & experience. **Inside IR35** **5 days on site - Norwich** Skills/Experience - Extensive 2nd Line Support experience - Monitor the IT Infrastructure helpdesk on a daily basis -...


  • Norwich, United Kingdom WüNDER_TALENT Full time

    **2nd/3rd Line IT Engineer - Norwich - £35k-£40k** My client is looking for a 2nd/3rd Line IT Engineer to join their growing IT department. This role is based on site so to be successful you must be able to travel to Norwich Mon-Fri. You will be working closely with the IT Manager to must be confident indealing with issues in a timely...


  • Norwich, United Kingdom Broadland Housing Full time

    A leading housing association is seeking an experienced IT Support Technician to provide crucial maintenance and support for their IT infrastructure. The role offers a hybrid working model and involves administrative tasks for Office 365, infrastructure troubleshooting, and the provision of 2nd line support. Ideal candidates will have strong networking...


  • Norwich, United Kingdom South Norfolk and Broadland Councils Full time

    How would you like to use your interest in IT to deliver outstanding support to all IT users across the Councils? You could be working in a fast passed, skilled, friendly IT Service Desk team to help develop your IT skills and knowledge. What you'll be doing Serve as the first point of contact for all Users contacting the IT & Digital Service Desk via a...