1st / 2nd Line Support
2 days ago
9153JF
£140 - 150 per day + Inside IR35
1st / 2 nd Line Support
Our client is looking for a 1st / 2 nd Line Support Analyst to start ASAP on a monthly rolling contract.
£150 p/day - Inside IR35
Must have a Driving Licence
Rolling Monthly
Skill & Experience
Experience of working in a 1 st Line role - with some 2 nd Line Support experience
Excellent IT Skills
An organised approach to work and the ability to multi-task
Self starter & motivated
Ability to work under pressure and to meet tight deadlines
Customer service driven
Assist the Technicians, Service Desk and IT Manager in all matters relating to 1 st & 2 nd Line operations whilst adhering to ITIL best practices and guidelines.
Log, co-ordinate and allocate Service Desk incidents and requests received via the service portal or phone.
Follow and promote the process of the logging of incoming calls / tickets to ensure timely and effective resolution of incidents and requests.
Follow ticket handling and escalation policies and procedures.
Log, co-ordinate and allocate Service Desk incidents and requests submitted by End Users via the service portal or phone.
Create IT system user accounts
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
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