Learner Support Mentor

**The Opportunity...**

At althaus digital, we’re not your average training provider. We’re an Ofsted OUTSTANDING digital training company that does things differently. Our mission? To unleash the digital leaders of tomorrow by empowering our learners with a powerful blend of technical skills and leadership abilities. By joining us, you’ll play a pivotal role in transforming learners lives, businesses, and the digital landscape.

This is a fantastic opportunity to join an innovative and growing digital training provider. At Althaus, we’re on a mission to equip people with the digital skills they need to thrive in the modern workplace - and we’re looking for a passionate and proactive **Learner Support Mentor** to support our learners on their journey.

**The Role...**

As a **Learner Support Mentor**, you’ll play a vital role in mentoring and guiding learners through our Skills Bootcamp programmes. You’ll be the first point of contact for learners - providing support, tracking progress, and helping them move towards their digital career goals. You’ll work closely with our delivery team, ensuring every learner receives an outstanding experience.

**What You’ll Be Doing...**
- Carrying out learner onboarding activities such as pre-start calls and initial assessments
- Conducting regular reviews and check-ins to monitor progress and offer support
- Maintaining accurate learner records and notes within our internal systems
- Delivering one-to-one or group online support sessions to learners
- Acting as a mentor, motivator and guide throughout the learner journey
- Supporting with administrative tasks related to learner engagement and progression
- Joining live delivery sessions to check in with learners and gather feedback
- Promoting Althaus’ high standards of service, engagement, and learner care
- Supporting SEND learners and learners who require additional learning support

**About You...**

We’re looking for someone who is enthusiastic, learner-focused and thrives on helping others succeed. You’re approachable, organised, and confident communicating with a wide range of people.

**What You’ll Bring...**
- Previous experience in a mentoring, coaching or learner support role - ideally within an education, apprenticeship, or bootcamp environment
- Excellent interpersonal and communication skills
- Strong organisational skills and attention to detail
- A passion for digital skills and supporting people to succeed in their careers
- Confidence with online systems, Microsoft Office and video conferencing platforms
- A self-motivated and proactive approach to your work

**Some of the fantastic perks you’ll enjoy at althaus**

25 days annual leave, increasing with length of service

Your birthday off - because you deserve to celebrate

Office shutdown during the festive period - enjoy quality time with loved ones.

Flexible working options - we trust you to manage your time.

Ongoing investment in your professional development - grow with us.Access to mental health and well-being platforms.

Team building days and engaging social events - we love to celebrate success.

Internal engagement initiatives to make every day enjoyable. Be part of an OUTSTANDING team driving digital excellence.

**What to expect during the interview process**:
We want to ensure you’re the right fit for us, and that we’re the right fit for you Our process is designed to be relaxed yet insightful:
**Stage 1**: A 30-minute **Teams** call with our **Chief Operations Officer** - this is all about fit and feel.

**Stage 2**:An in-person interview at our office with our **Head of Delivery** and **Delivery Manager**. This stage will also include a fun and interactive interview activity to showcase your skills in action.

**Please note: This role is office based five days per week at our Derby HQ.**

**Ready to apply?**

At althaus, safeguarding is at the core of what we do. This role may involve working with children and vulnerable adults, and references and DBS checks will be required as part of our safer recruitment process.

Althaus is an equal opportunity employer, committed to building a diverse and inclusive workplace.

Pay: £26,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Derby DE24 8AN: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your notice period?

**Experience**:

- Mentoring: 1 year (preferred)

Work Location: In person

Application deadline: 23/05/2025
Expected start date: 02/06/2025