Sales Assistant

4 days ago

High Wycombe, United Kingdom Pertemps Heathrow Full time

Reports to Branch Manager
5 days per week, 37.5 hours per week.
Mon - Sat 09.00 - 17.00
Sun 10.00 - 16.00 (not currently opening Sundays but may again in the future)
The role is to support the Branch Manager with the following tasks:
Sales Duties
- Deliver excellent customer service that exceeds all customer’s expectations
- Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
- Dealing with customers’ orders and queries in a confident, efficient and professional manner
- Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)
- Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
- Matching the needs of the customer to the best product available, remembering upselling and stock levels.
- Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
- Resolving any customer issues/enquiries to a satisfactory conclusion.
- Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
- Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
- Ensure specific customer requirements are processed efficiently, promptly and to meet delivery promise.
- Ensure all promises made to customers are realistic, achievable and are completed.
- Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager.

Warehouse Duties
- Assist customers with putting items in their vehicles.
- Keep warehouse area clean and tidy.
- Ensure all paperwork is completed and dealt with correctly.

General Duties
- Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day.
- Prepare and assist with stocktakes adhering to Company procedure.
- Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
- Assist with the training and development of all new recruits.
- Report any Health and Safety issues to your line manager.
- Take on any reasonable ad hoc duties to ensure the smooth running of the Company.

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