Revenue Protection Apprentice

**Job reference number** **292843**

Revenue Protection Apprentice - Newcastle

On successful completion of the 2 year programme, you will be offered a permanent role within the team with a current starting salary of £24,190

Excellent career development opportunities

Full time

Permanent

Banbury DO, Banbury, OX16 4AA

**Are you a school leaver looking for your first job?**

**Do you fancy a career in Royal Mail and like the idea of earning while you learn? Then why not join our Revenue Integrity Apprenticeship?**

**Get ready to make a difference because Royal Mail Matters**

Put simply, our role in Revenue Integrity is to ensure Royal Mail is paid for the service we deliver. This is a hugely varied role
- you may find yourself engaging with a customer, helping them to better understand their posting and billing needs, or you may be rooting out the latest attempt of organised crime to infiltrate our network with fraudulent stamps.
Working closely with your team mates and colleagues throughout the Royal Mail network, you will use your expert knowledge and our latest data analysis tools to stop revenue leakage in its tracks, enabling us to continue to serve our customers and the community.

**Investing in you: Earn whilst you learn**

You’ll learn and study to complete the apprenticeship standard in 14 months and gain your L.4 Data Driven Professional Apprenticeship, studying with our partners Corndel and Imperial College London: Check out the link below for more information on this:
There will be plenty of additional learning opportunities along the way from online learning, to video tutorials and 1-2-1 coaching. You’ll also have practical learning opportunities that will be supported by your dedicated learning coach. You’ll be given time to complete your apprenticeship training and will be fully supported with your End Point Assessment as you approach the completion of your apprenticeship.

**About you**
- You’ll hold a minimum C (or equivalent) or above in either GCSE’s Maths or English, ideally both
- Self-motivated and have a natural problem solving “can do” attitude, but also enjoy working with others in a team
- You’re a great communicator with strong verbal and written skills
- Able to build relationships with stakeholder's colleagues and customers
- Computer literate to interrogate information and determine appropriate action
- Eager to interact with data on a daily basis and use this data to resolve problems
- Be passionate about delivering an outstanding customer service, dealing effectively with customer complaints and challenges
- Logical thinker, able to work through problems methodically
- Excellent listening and questioning skills
- Able to act as an effective champion/ambassador for Revenue Integrity

**Get your foot in the door**

This is a programme designed to help you build the foundations of work and life skills, with plenty of support to progress your career at Royal Mail. We have loads of opportunities on offer and this programme is a great way to get your foot in the door. If you’re ambitious and looking to kickstart your career, we want to hear from you.

We are particularly interested in hearing from young people, especially school leavers who find it more difficult to get their first job. We also want to increase the diversity of our workforce by encouraging young people to join us so that we better reflect the society and communities we serve.

**About us**

**Pay**

We offer an industry-leading pay and benefits package with an age specific annual pay of:
**Age Y1 Salary (per annum)**
**23+ £23,000**
**18 £19,000**
**17 £15,000**
**16 £13,000**

On successful completion of the 2 year programme, you will be offered a permanent role within the team with a current starting salary of £24,190.

**Extra Benefits**
- Generous **holiday **entitlement of 22.5 days (plus bank holidays), increasing with years completed service
- Company **pension** scheme with competitive contribution rates
- ** RMG Share Schemes** - partnership and matching share offer
- ** Family friendly support**:

- enhanced maternity pay, paternity leave, adoption leave, shared parental leave and childcare vouchers
- **Discounts and offers**:

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company **sick pay**:

- Access to our **Feeling First Class** service, providing both mental and physical wellbeing support
- **Lifestyle benefits** - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- **Financial support**:

- information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- **Your peace of mind with** - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additi