Vip & Birthdays Team Leader

4 days ago

Windsor, United Kingdom Merlin Entertainments Full time

**VIP & Birthdays Team Leader**:

- Location (Country-County-City) UK-Berkshire-Windsor
- Job Locations UK-Berkshire-Windsor
- ID
- 2025-9569
- Employment Type
- Guaranteed Hours (MGH)
- Offer/Contract Type
- No End Date
- Location Name
- LEGOLAND Windsor Resort

**What you'll bring to the team**:
**VIP & Birthdays Team Leader**

**Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY

**Hours**:Full time fully flexible, any 5 days out of 7, evenings and weekends according to the operational calendar

**Contract Type**:Permanent, hourly paid

Here at the LEGOLAND® Windsor Resort our 2025 season is in full swing, and we are recruiting for a VIP & Birthdays Team Leader**to join our AWESOME Commercial Team

In this exciting role you will support the Commercial Sales Manager in the overall delivery of VIP products and experiences across LEGOLAND Windsor Resort. You’ll have the opportunity to work on the future strategy of the department and how we can best maximise both guest experience and revenue, while managing your team of VIP hosts to deliver the highest possible standard of guest excellence.
- Please note, internally this role is known as _Commercial Sales Lead (Frontline)_

**Qualifications & Experience**:

- Ideally you will have previously managed or coached a small team to achieve an excellent standard of guest interaction or customer service
- Highly driven and motived to achieve results against KPI metrics
- You will be organised, proactive, approachable and, of course, hold yourself and your team to the highest standards of guest interaction

**Benefits**:

- Pay of £13.00 per hour
- 40% discount off LEGO® sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
- Staff discount codes for Merlin Annual Passes to gift to loved ones
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development

**About the LEGOLAND® Windsor Resort**
- We are looking for a VIP & Birthdays Team Leader**to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

**About Merlin**
- A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

**Pay Range**:

- GBP £13.00/Hr.

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