IT Technician

2 weeks ago

London, United Kingdom Just IT Full time

Are you a 1st line technician looking for the next challenge in your career?
Position Overview
Having received several awards within the industry. This well-established estate agency is looking for a 1st line support technician to join their team.

**Responsibilities**:

- The first point of call for IT requests, incidents and logging inbound calls in to the Service Desk system to ensure all are dealt with and employees receive regular updates
- Escalating tickets promptly via the predefined escalation route when necessary
- Supporting users on-site, over the telephone and in their respective offices where necessary, to ensure all queries are dealt with effectively and efficiently with the highest degree of customer service
- Ensuring that all incidents and requests are logged accurately and responded to within our given SLA
- Communicate any incidents or updates proactively to the business to keep users informed
- Liaising with HR to initiate new starter, mover, and leaver processes to ensure all are actioned on time
- Building and installing new PCs and laptops, configuring landlines, and setting up smart phones
- Checking and updating lists on systems, phones, and photocopiers to ensure all are up to date
- Assist with the purchase of new equipment
- Liaising with third parties/suppliers where they are responsible for an incident or request
- Support senior members of the IT Team with the implementation of new systems and projects
- Assist with training less experienced colleagues through their probation when requested by senior members of the team
Essential Skills and personal qualities
Knowledge and experience of working with:

- Windows 10,
- Active Directory
- Mobile Device Management, iOS, Android, VNC, IP telephony
- Basic networking, ITSM tools

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