Security Officer

The University Hospitals of Leicester are recruiting 1 X Security officer in a permanent role to join the busy team based at the University Hospitals of Leicester where your base site will be Leicester Royal Infirmary.

The hours of work are 12 hour shift patterns days and nights 4 on 4 off, you will be based at the Leicester Royal Infirmary but will be required to work across the 3 sites, Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital as per service demand. Full training will be provided.

The post holder will be part of a 8 person team at the LRI and 2 person team at the GGH & LGH that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects University Hospitals of Leicester property against theft, and vandalism, and secures all buildings within the site.

Previous applicants need not to apply.

The post holder will be part of a team that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects UHL property against theft, and vandalism, and secures all buildings within the site.
The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paper work.
You will be welcomed into a friendly atmosphere with Security officers from all walks of life with different backgrounds and experience.
You will benefit from a full training program which is specifically designed for Security officers working in a health care environment, on top of this you will also receive on the job training.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:
We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)

Patient/Customer Service
The post holder will be responsible for ensuring that consistently high standards of customer service are delivered within the security service.
The job requires extensive communication with patients, visitors and staff including the passing of routine information, e.g. giving directions, receiving instructions.
The post holder will need to respond to challenging/traumatic security incidences.
The post holder will monitor CCTV in compliance with the data protection act 1998 and UHL policy of such data.
SCOPE
The Hospital Security service provides a high profile visible security service to patients, staff and visitors, this in turn should provide a safe environment within the hospital. The security service responds to security issues as necessary. The security services maintain a high standard in customer care to all sectors of the hospital.

KEY WORKING RELATIONSHIPS

The main working relationships that the post holder will be required to develop are:

- Internal relationships with other security officers and administrative staff
- Internal relationships with staff using the hospital facilities including departmental managers and ward based staff
- Link with patients and visitors using the hospital facilities including contractors
- Link police and other emergency services

KEY RESULT AREAS

1. Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times

2. Respond to general enquiries on the phone and in person and redirect all enquiries appropriately and in a professional manner

3. Arming and disarming intruder alarms. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required. Take a leading role in fire alarm procedures

4. Receiving information on people within the hospital and actioning accordingly. The information received