Customer Service Adviser

**The Opportunity**

Customer Service Advisor
Full Time - 35 hours per week
Starting Salary: £20,000 per year
The role will be a hybrid working arrangement split between our RSA Liverpool office - New Hall Place and home.
Range of set working patterns including evenings and weekends
Is helping customers and making a difference to their lives your passion? If it is then we want to hear from you

**The Role**

RSA Motability is looking for great people who are passionate about providing excellent customer service to join our award-winning Contact Centre Team.
We provide the insurance for the Motability scheme which supports people with disabilities achieve greater independence through access to worry free motoring.
As a Customer Service Adviser, you are at the heart of our business and will be the first point of contact should our customers need you.
There will be initial training and support on site to ensure you are happy and confident in the role.
We will ensure that you have all the tools and equipment you need to work in both environments so you can successfully join our team.
Keep reading below to find out more about the role and what we can offer you

**About You**
- You need to be the kind of person that loves helping customers and making a difference every day. A great listener and communicator who can identify customers’ needs and provide a solution in a professional and empathetic way.
- You will be part of a team and encouraged to perform to the best of your ability every day. You will be supported and made to feel part of the team by your colleagues who are also really passionate about what they do. We encourage employee voice and embracenew ideas and so should you

**Reward and Benefits**

We pride ourselves on looking after our customers and we know how to look after our people too. Our people are the key to our continued success, and we believe in rewarding them for their hard work and commitment.
Here are some of the benefits you can expect from us:
Our leading benefits package includes:

- Starting salary of £20,000 per year
- Performance related bonus payments paid twice a year of up to 3.5% of your salary
- 25 days’ holiday
- Employer Pension contribution of 9% with a further maximum match of 2% to give up to 11%
- Life Assurance 10 times base salary
- Unfunded flexible benefits package including Childcare vouchers, Gymflex, Cycle to work scheme and retail vouchers plus many more.

**About Us**

A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work.
We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top.
We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity.

**Our Values**
Integrity
Be honest, open and fair. Set high standards. Stand up for what is right.
Respect
Be kind. See diversity as a strength. Be inclusive and collaborate
Customer Driven
Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.
Excellence
Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate
success yet remain humble.
Generosity
Help others. Protect the environment. Make our communities more resilient.