Verification Administrator

**Administrator - **Bereavement Verification

On behalf of Nationwide, AMS are seeking an Administrator for a 6-month contract with the possibility of extension or permanency working remotely or hybrid in the Swindon, Nationwide House office.

The role is based in our Bereavement Verifications team at Nationwide Building Society.

Our training scheme is one-to
- one and successful applicants will go through a route to competency on one of our entry level processes.

At **Nationwide**, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

At **Nationwide**, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for **Nationwide**, you’ll have access to a range of benefits, support and resources. For example:
**Healthy Mind Champions** - We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.

**Employee Networks** - We have nine employee networks, open to all our colleagues. Their aims are to providepeer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our Minds Matter network focuses specifically on mental health and wellbeing.

**Online Resources **- Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

Here at **Nationwide,** we can offer this and so much more...

**Administrator
- Bereavement Verification**

**£10.90 per hour - £ 19,838 per year**

**35 Hours Per Week**

**Monday to Friday**
**9am to 5pm**

**Hybrid Working Schedule with a minimum of a visit to office once a quarter**

**Nationwide will provide equipment to enable remote working i.e., laptop, mouse, keyboard, monitor, etc.**

**No annual leave during first 5 weeks**

**Immediate start date available (pre-engagement vetting dependent)**

Primarily a **6-month** contract with **potential for extension.**

**What you'll do**:
As part of our Bereavement verifications team, you will be processing customer requests and verification requests. Duties would be as follows:
Follow standard processes and procedures, adhering to company policy

Ensure that all documentation provided is correct and further action/quality checking/record-keeping are accurate and up to date

Use of legal documentation and comparison of documentation for data accuracy/ quality checking

Register personal representatives verification and complete customer requests

Always providing excellent customer service by being pro-active

Work towards maintaining high performance with a combination of productivity and quality

Investigate complex queries, issues and escalating these appropriately

Work well within a department to complete multiple requests

Attention to detail and data accuracy is essential

Make outbound calls to personal representative to confirm verification

**What you'll bring**:
Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join a major UK building society and start a career journey in financial services.

A stand-out performer will be able to work towards maintaining high performance with a combination of productivity and quality whilst supporting the team with a positive attitude, be actively involved with PRIDE and wellbeing activities and put forward ideas for customer service and efficiency improvements to our existing processes.

**Job Types**: Full-time, Temp with possibility of extensions
Contract length: 6-months

**Salary**: £10.90 per hour

**Benefits**:
Option to work from home as part of a hybrid working schedule

Schedule:
8-hour shift (7-hour workday + 1-hour lunch break)

Reference ID: Bereavement Verifications Administrator

**Job Types**: Fixed term contract, Full-time

**Salary**: £10.90 per hour

**Benefits**:

- Discounted or free food
- Gym membership
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
- Overtime

Ability to commute/relocate:

- Swindon: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: Hybrid remote in Swindon