Administrator

Do you enjoy working as a team in a busy environment that requires skills such as organisation and multi-tasking?
Do you enjoy learning new skills, communicating to a high standard and being part of a workforce who strive to make a difference to children, families and clinicians?
If you are looking for a new challenge, w e are looking for a self-motivated, positive and committed individual to join our team in providing comprehensive administrative support to the Community Paediatric Team.
**The role will be varied and includes**:
Scanning documentation onto Patient Records.
Recording all contact, received into the service, using SystmOne following agreed protocols and pathways.
Liaising with other agencies including Education and Social Services.
Supporting Paediatricians, Nurses and Clinicians with office and administrative tasks.
Work collaboratively with other services.
Ensuring GDPR and Confidentiality is adhered to at all times.
**We are looking for someone who is**:
Organised with good communication and customer service skills.
Efficient, flexible and adaptable.
Able to work under pressure in a team focused environment.
A ble to demonstrate a tactful and diplomatic approach.
Confident with I.T Packages.
Committed to achieving high quality standards of work.
Align with our Trust V alues, Honesty, E mpathy, Ambition and Respect.
You will need to be able to work effectively, in what can at times be a pressurised environment supporting a team t o provide outstanding care and support to our children, young people and families across Cambridgeshire.
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding - and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
**Job Purpose**:
To carry out a range of administrative and secretarial duties to support the community paediatric team
Support the clinical team in managing the referral process for community paediatrics
Support services in arranging and managing clinic rota’s and booking appointments for patients
To assist with other administration teams if required
To assist on reception, if required
To assist on the Single Point of Access (SPA) phone lines, if required.
Main

**Responsibilities**:
To use electronic patient management system to register, process, check, update and discharge patients.
To type appointment letters, clinical letters and discharge letters using both copy type and audio typing.
To maintain and update accurate patient records is accordance with standard operating procedures including scanning, filing, audio and copy typing.
Respond to all queries, correspondence and issues within department in relation to specialist services.
Support the management of the 18 week wait list, escalating any issues to the clinical lead.
Prioritise and manage own workload
To support the admin team leader in introducing changes to administrative systems in line with service modernisation and integration.
To support any audits required by the services relating to this department
To produce information and data relating to the services relating to this department, as required
To assist with cover on reception, or SPA phone line, if required.
To participate in administration meetings and share good practice amongst peers within the organisation
Communication
Ensure that all information is disseminated to staff as appropriate.
To communicate effectively at all levels with parents/carers, colleagues, the general public and external agencies.
Act as a link between medical/clinical staff and the admin team to ensure a high standard of service is maintained at all times.
Maintain links with other relevant administration staff to ensure support network and common systems of working are developed and when necessary, demonstrate/assist less experienced colleagues with tasks.
To answer queries from doctors, clinicians and other staff, regarding clinics and patients.
To assist with day-to-day queries into department.
To provide data and information for reports as required.
To provide narrative or description to data as required.
Ensure clear and effective liaison with other agencies, e.g. Education, Social Services, Police, etc.
To fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared.
Contribute to CCS internal communication strategies ensuring effective two-way communication and engagement within the organisation.
Contribute to CCS external communication strategies to raise awareness and promote the reputation of CCS services.
Budgetary Responsibility
Order specialist equipment and consumables for services as required.
Receipt goods as required.
Liaise with central procurement team for r