Service Controller

10 hours ago

Peterborough, United Kingdom Finning (UK) Ltd Full time

Company:
Finning (UK) Ltd

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
As Customer Service Controller you will deliver excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance.

**Job Description**:
DiPerk Power Solutions are the only authorised OEM distributor for Perkins in the UK and Ireland, providing support for complex or minor repairs and regular interval servicing for plant, electric power, agricultural or marine equipment

As a member of the Finning Group, DiPerk has access to the skills and expertise of one of the premium service providers in the plant and power generation industry, benefiting from world-class facilities, the latest technology, tooling, and industry leading safety and quality processes.

About the role- Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.- Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer.- Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks & improvement modifications at the same time as the repairs/overhauls.- Keep all systems up-to-date at all stages with accurate job information. Load internal drives with job data.- Take responsibility for the safety and maintenance of the Peterborough Workshop and site.

About you- Customer service skills and ability to develop strong customer relations- Planning and organising skills- Attention to detail- Influencing and negotiation skills- Good interpersonal skills- Experience ordering parts through computerised systems- Experience handling a warranty process- Gas & Diesel Engine product knowledge

Knowledge
- Gas & Diesel Engine product knowledge
- Understanding engine/fuel control systems
- Microsoft Navision system skills
- Parts identification through Perkins SPI2/manuals
- Parts ordering through Perkins Hub
- Warranty process
- Testing/Commissioning process

**Benefits**:

- Annual Bonus
- Holiday - 25 days + Bank Holidays
- Pension up to 8%
- Health Cash Plan (claim back cost of dentist, opticians, physio etc)
- Laptop, Phone
- Access to company share scheme
- Various retail benefits from Perks membership

Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching 5 Workshop engineers, 1 apprentice and 1 Team Leader.

IND2

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