Service Controller
5 days ago
Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller for Diperk you will deliver an outstanding customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance. Major Job Functions Understand the needs of the customer / end user and deliver the appropriate resources to execute the request efficiently, delivering an experience that drives loyalty by supervising the end‑to‑end repair process. (20%) Supervise the end‑to‑end repair process from quote to invoice, organising resources both internal and external to accurately close the work order and complete customer invoice. Ensure adherence to service process and procedures to give a consistent extraordinary customer service delivery. (35%) Identify and qualify all warranty repairs and claim these through the Perkins Portal within the submission time. (15%) Using customer feedback and key service metrics to continually improve the experience, efficiency and performance of the processes and deliver the desired business performance. (10%) Manage a team of Engineers, being responsible for their training, goal setting, reviews, and continuous improvements. (20%) Specific Skills Customer Service skills and ability to develop strong customer relations Excellent planning and organisation skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills Works well as part of a team Champions health & safety Knowledge Microsoft office Previous experience of; Navision, Workday, Trimble, Smartsheets, Parts identification through SPI/manualsand Parts ordering through Perkins.comis desirable DMS systems Understanding engine/fuel control systems Warranty process Commissioning process Engine/parts knowledge is desirable Accountability Health and safety of engineers and support staff when performing tasks, ensuring it is the highest priority. Cost effective and efficient solution is delivered ensuring high level of customer satisfaction. Correct allocation of cost and recovery of expense and committing to first time fix. Communication to the customer throughout the entire service. If you would like to be a part of a leading industry distributer for a globally renowned product then apply online today At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces‑friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly. #J-18808-Ljbffr
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Service Controller
21 hours ago
Peterborough, United Kingdom Finning (UK) Ltd Full timeCompany: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Customer Service Controller you will deliver excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance. **Job Description**: DiPerk Power Solutions are the only...
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Train Service Controller
7 days ago
Peterborough, United Kingdom GB Railfreight Full timeOverview: We are currently seeking a Train Service Controller to join our Control Team in Peterborough. This role provides real time information for GB Railfreight services (and other operators where contracted) in order to achieve customer requirements for punctuality, reliability and service quality. The Control department is a 24/7, 365 days of the year...
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Service Controller
5 days ago
Peterborough, Peterborough, United Kingdom Finning Full timeCompany:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As a Service Controller for Diperk you will deliver an outstanding customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance.Job Description:Major Job Functions:Understand the needs of the...
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Service Controller
3 days ago
Peterborough, Peterborough, United Kingdom Finning Full timeCompany:Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As Customer Service Controller you will deliver excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance.DiPerk Power Solutions are the only authorised OEM distributor for...
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Customer Service Controller
5 days ago
Peterborough, United Kingdom Finning (UK) Ltd Full timeCompany: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Due to continued growth within Finning, the UK and Irelands largest Cat dealership specialising in Caterpillar Equipment and Machinery, we have a vacancy for a Customer Service Controller to join our team As Customer Service Controller you will deliver excellent...
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Building Control Surveyor
3 days ago
Cambridgeshire and Peterborough, United Kingdom Service Care Solutions Full timeBe among the first 25 applicants. Direct message the job poster from Service Care Solutions. A client within the Public Sector based in Northamptonshire is currently recruiting for a Building Control Inspector to join their Regulatory Services - Building Control team as soon as possible. The client is offering a full-time, temporary position on an ongoing...
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Service Controller
2 days ago
Peterborough, Cambridgeshire, United Kingdom Finning Full timeCompany: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Customer Service Controller you will deliver excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance. DiPerk Power Solutions are the only authorised OEM distributor...
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Service Controller
21 hours ago
Peterborough, United Kingdom Recra Consulting Full timeRecra is working in partnership with a reputable engineering company specializing in construction and is seeking an enthusiastic Service Controller to join their fantastic business. **Main Purpose of the Role**: The main purpose of this central role for the organization is to ensure all correct work practices, procedures, and safety precautions are followed...
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Tops Controller
22 hours ago
Peterborough, United Kingdom GB Railfreight Full timeOverview: We are currently seeking a TOPS Controller to join our Control team based in Peterborough. Our mission is to provide world-class logistics solutions that empower our customers to deliver on their promises, with a focus on customer-centric and reliable service delivery. This role will contribute by: - Controlling, in real time, all TOPs and TRUST...
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Service Desk Controller
2 days ago
Peterborough, Cambridgeshire, United Kingdom Finning Full timePermanent As Customer Service Controller you will deliver excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance. DiPerk Power Solutions are the only authorised OEM distributor for Perkins Engines in the UK and Ireland, providing support for complex or...
