Welcome & Service Assistant

2 weeks ago


Keighley, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team, Welcome & Service Assistants play a core part in providing fantastic customer service.

**Interview date Thursday 26 **th **January. **Interviews will be held at East Riddlesden Hall.

What it's like to work here:East Riddlesden Hall is in what remains of an agricultural estate on the edge of Keighley offering a glimpse into Airedale’s past. The beauty of this intimate property offers a stark contrast from the busy urban surroundings. Working as part of a team of Welcome and Service Assistants alongside the Welcome Manager you will interact with visitors through every stage of their visit, providing excellent customer service to ensure they have the best possible experience.

Excellent local transport links means you’re able to travel here by public transport or car.

For more information on East Riddlesden Hall visit East Riddlesden Hall | West Yorkshire | National Trust

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What you'll be doing:As a Welcome and Service Assistant you will be the first and last person that visitors interact with during their visit. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

Offering a warm welcome and clear information of what they can expect of their visit, you will be a reference point for visitors throughout the day. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work to link everything we do back to our cause and the on-going work we do and will deliver high standards of presentation across the property

East Riddlesden Hall is open Saturday-Wednesday. This role requires weekend working.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/12/23)



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