Part Time Reception Care Navigator

Richmond Surgery is the lead practice for the Fleet Primary Care Network. We currently have 15140 registered patients and operate from a purpose build premises based in a quiet suburb of Fleet, Hampshire. We also have planning permission for an extensive 3rd floor development.

We are a GMS Practice with 4 full time GP Partners, a Managing Partner, 3 Physician Associates, 4 Care Coordinators, MSK practitioners and Mental Health Support workers. Our clinical system is EMIS Web, and we use ICE, and Docman. We are a Yellow Fever Centre, high QoF achievers and rated Good for CQC.

As a business we are inventive and forward thinking with excellent patient reviews on NHS Choices. We are a busy surgery, with an independent Pharmacy on site. All our teams both clinical and admin are supportive, friendly and work very closely together to ensure the provision of excellent service to our patients. Commitment to staff welfare is a priority to us and we regularly support all our staff in this area.

Due to the retirement of a longstanding staff member within our Reception Care Navigator Team, we are looking for an individual who enjoys a customer focused and administrative role to join our established, dedicated team. Our Reception Care Navigators are our first patient contact and use various care navigation systems to ensure our patients access the right care quickly for their needs. We are keen to meet applicants who thrive on interacting and helping the public. Our Reception Care Navigators are not 'just receptionists'. They are hardworking and committed to providing an excellent, quality service to our patients in difficult and sometimes constrained times.

Applicants should be looking for a new challenge, enjoy working within a team and are confident dealing with the public and learning new skills.

**JOB DESCRIPTION & DUTIES**

As a member of our team, you will be trained in all areas including digital clinical systems, repeat prescriptions, and how to navigate our patients to the most appropriate clinician or service. You will be involved in a wide variety of medical admin duties. You will work closely with our external care homes and multidisciplinary teams. Your role will be varied and interesting with an opportunity to learn the medical industry. You will receive full support and training to help you reach your goals.

**SKILLSETS AND EXPERIENCE**

Previous experience working in general practice or a customer focussed position would be an advantage.

Excellent communication both written and spoken, confident IT skills, interpersonal skills, and the ability to work as a team member or autonomously are required.

**PERSONAL DEVELOPMENT**:

- To be responsible for maintaining and developmental learning and performance.
- To ensure a record of personal development and updates are maintained at all times.
- To ensure all mandatory training is completed in a timely manner.
- To critique own performance and be accountable for own actions.
- To effectively manage own time, workload, and use of available resources.
- To assess and then discuss with management learning updates and development in line with the position and to undertake such learning as required.
- To participate in the annual appraisal scheme.
- To attend meetings, both internally and externally as required.

**OTHER**:
**EQUALITY & DIVERSITY**:
We are an equal opportunities employer.

**Job Types**: Part-time, Permanent

Pay: From £17,000.00 per year

Expected hours: 26.5 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift

Application question(s):

- Are you located within easy commuting distance of Fleet GU52 for a part time role?

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Application deadline: 31/01/2025