Service Administrator

1 week ago

Harlow, United Kingdom Warwick Ward (machinery) Ltd Full time

**About Us**

We have over 50 years industry expertise, a fact that we are immensely proud.

We are a family business, and our people are our number one asset. We believe “You don't build a business - you build people - and then people build your business.” Our dedicated team are all driven to achieve our mission of “Quality without Compromise.”

We represent premier brands such as Case Construction, Terex Ecotec, and Keestrack, we deliver our customers’ requirements for all their Earthmoving and Recycling needs. We have a one-stop-shop approach; from New machine sales, After market support, through dedicated parts, service, and workshop teams, Hire requirements, to Used Machine and Part Sales.

We are going places, doubling in size in the last two year, with significant growth throughout the UK, now operating from four sites, with plans for another two within the next 12 months.

**About the role**

Working with one of our Service Controller, the person in this role will administer the end to end field service activities for a small team of 6/7 field service engineers. These engineers will carry out over 2,400 customer visits each year, in an allocated geographical area. All these visits need to be scheduled, processed, and invoiced; ultimately resulting in happy customers and a business return.

The role incorporates all administration requirements of a small team within our service department:

- Assist with scheduling and creating Job Cards for your Service team.
- Liaise with engineers on all work completed, paperwork requirements, etc.
- Keep all service admin systems up to date, including reporting on performance & KPIs.
- Generate customer quotations and ensure purchase orders are received.
- Ensure that any sub-contractor costing is controlled and allocated correctly.
- Invoice and close each job, in a timely manner.
- Liaise with both external and internal customers, ensuring a strong feedback loop is maintained.
- Support/cover for the service back-office team when require.

**About you**

You will need to have a desire to deliver a high-quality service:

- Ideally, having a proven track record in a service administration role, or similar role.
- Experience within the Heavy Plant or Recycling Industry would be favourable, but not essential.
- You must be well organised, methodical, have great attention to detail, with good numerical and computer skills.
- You should have a strong but understanding personality, and the capability to work independently and within the larger team.
- You will have the ability to multi-task, work under pressure and to tight deadlines.

**About the package**
The benefits package includes a competitive basic salary, bonus, company pension, 32 days holiday, & Westfield health.

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- Monday to Friday

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