Customer Service Adviser

2 weeks ago

Shipley, United Kingdom Macmillan Cancer Support Full time

**Fixed Term Contract - 12 Months**
**Start date Monday 24th November 2025**

**Hybrid**:Split between home and our**Shipley Office** minimum 1 day in office per week (outside of induction training)**
**Salary: £26,000 - £29,000 per annum**

**Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions?**

**About the role**

This rewarding role puts our supporters at the heart of everything we do, offering advice, information, and inspiration on fundraising, donations, events, and volunteer opportunities, such as cheering marathon runners or supporting campaigns.

You’ll guide supporters through their fundraising journey, adapting to a reactive environment to meet service targets and ensure a quality customer care experience, helping supporters achieve their fundraising goals and make a significant difference for people living with cancer.

**About you**

**The skills and experience that we are looking for in the role are**:
Established customer service professional ideally with multi-channel contact centre experience and strong written and verbal communication skills.

Skilled in office systems and processes including Microsoft Office, Workforce Management and Customer Relationship Management systems.Experience of organising and flexing own workload to meet service needs and quality and volume performance targets.
- Ability to engage and support others and build rapport both internally and externally.

**About Us**

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.

**Recruitment Process**

**Tuesday 28th October and Friday 31st October 2025**

**Induction Training**

Please note your first 4 weeks will be dedicated to induction training. This will require **in-person attendance at the Shipley office** as below:

- **Weeks 1 and 2**:5 days per week in office

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