Service Delivery Manager
24 hours ago
**Service Delivery Manager - Bromley - Circa £60,000 + Excellent Benefits - Hybrid Working**
**Organisation**:
A highly reputable organisation that is leading within its field of Infrastructure and boasts several long-standing relationships with some of the largest brands in the world is hiring a Service Delivery Manager who will be responsible for leading the servicedesk function and ensuring it maintains its exceptional levels of service and support.
This is a fantastic opportunity for an individual who would like to pursue a career within IT Service Delivery. Also an exciting time to join our client as they embark on a journey to improve service delivery, reshape SLA's and implement service training modulesthrough the service desk function.
**Role & Responsibilities**:
- To lead the service desk function of the IT Services team
- Influencing the development and administration of the services to improve the effectiveness and efficiency of delivering support services
- Ownership of the Service Desk support function, responsible for the smooth daily operational running of the team
- Manage and report on the metrics to indicate the performance of IT services
**Essential Skills & Experience**:
- Previous MSP experience would be very beneficial
- Ability to build relationships with various members
- Experience in leading a team of technical desktop support engineers, undertaking support on, and offsite for customers
- Superb customer service and communication skills, both written and verbal
- Excellent team leader and player able to demonstrate motivation and implement inspiration to team members, daily
- Enable and extract from team members, ideas to contribute and improve service
- Always support fellow team members in ensuring a successful team, removing roadblocks, conflicts and enabling technical advice and training is given first-hand, when needed from others
- Previous hands-on and relevant technical experience
- Overall understanding and knowledge of IT systems and technologies
**Package**:
- Salary - Circa £60,000
- Excellent benefits package
- 25 days holiday + bank holidays
**Service Delivery Manager - Bromley - Circa £60,000 + Excellent Benefits - Hybrid Working
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