Office Clerk

2 weeks ago

Hounslow, United Kingdom Irlam Associates Full time

**Office Clerk - Heathrow Airport**
- Starting salary range £33,000- £42000 per annum including shift allowance (experience dependent)
- Rotating shift pattern including 4 on, 4 off (12hour shifts) and 4 on, 2 off (8 hour shifts)
- Opportunity for overtime earnings
- Competitive benefits with career growth opportunities

**Job Overview**
As a member of the team, you will play a crucial role in our Air Cargo Warehouse operations, where you will be responsible for providing essential administrative support diligently and timeously for all freight and cargo movement while adhering to strict security and safety regulations.

**Your main responsibilities on a day-to-day basis will be (but not limited to)**
- Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process.
- Process inbound and outbound flights and coordinate with carriers, managing the driver's reception, warehouse and parties involved in the transportation chain to schedule pickups.
- Deliveries and shipments. Track shipments in transit and provide updates to customers as needed.
- Ensure all documentation and record keeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies.
- Capture data entries into our client and their airlines computer systems.
- Report on discrepancies and damages, providing general administrative tasks and ensuring all industry regulations, customs requirements and shipping laws ore compliant against legal and regulatory standards.
- Build relationships and liaise with customer airlines and their customers.

**To be successfully considered for this role you will need**:

- Excellent command of the English language in both written and verbal communication to effectively communicate with all parties concerned.
- Customer Service experience is key to this role.
- Attention to detail when providing administrative support with strong organisational skills.
- Basic IT skills required to capture relevant information into the various airlines dedicated computer systems.
- Multi-tasking ability and the need tore ain calm under pressure and to work against tight deadlines.
- Air Cargo knowledge is desirable to understand the industry requirements.

**Job Types**: Full-time, Permanent

Pay: £33,000.00-£42,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 12 hour shift
- 8 hour shift
- Day shift
- Overtime

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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