Income Contact Officer

2 weeks ago

Leicester, United Kingdom PA Housing Full time

**Make a Difference Every Day Support Tenants and Secure Income**

As an Income Collections Officer, your primary mission is to ensure the business receives timely rental and service charge income, while also supporting customers in managing their payments. It's a balancing act between hitting income targets and providing excellent customer care.

**What’s in it for you.**

In addition to the salary, we offer a number of benefits, including:

- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays take them when it suits you
- Car leasing scheme
- Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

**What you’ll be doing**
- Customer Engagement: You'll regularly communicate with tenants, understanding their circumstances and helping them find sustainable ways to manage payments.
- Income Management: Taking accountability for income collection and debt reduction targets for a patch or arrears band across various tenure types and income streams including rent and service charges.
- Support & Advice: Identify when tenants may need additional support, signposting them to internal support teams or advising them on welfare benefits.
- Team Contribution: You'll help improve processes, support change projects, and contribute ideas to boost efficiency.

You’re not just collecting payments you're playing a key part in helping people keep their homes and stay on track financially. It’s about people-first problem solving, with real impact.

**What we’re looking for**:

- Strong customer service experience
- Confidence in negotiating and handling challenging conversations
- A detail-oriented and analytical mindset
- Being self-motivated and able to manage your own workload
- Experience working in a target-driven environment

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

**AGENCIES: We know where you are if we need your support so please do not contact us.

  • Income Contact Officer

    2 weeks ago

    Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and...

  • Income Contact Officer

    2 weeks ago

    Leicester, United Kingdom PA Housing Full time

    **Job reference**: 000726 **Salary**: £32,009 **Location**: Bede Island - Leicester **Employment type**: Permanent **Hours Per Week**: 35 **A little bit about what we are looking for...** We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however...

  • Income Contact Officer

    2 weeks ago

    Leicester, United Kingdom PA Housing Full time

    **Job reference**: 001687 **Salary**: £32,009 rising to £33,449 per annum after successful completion of your probation period **Closing date**: 11/12/202 4**Location**: Bede Island - Leicester **Employment type**: Permanent **Hours Per Week**: 35 **A little bit about what we are looking for...** As an Income Collections Officer, you will be...

  • Income Contact Officer

    2 weeks ago

    Leicester, United Kingdom PA Housing Full time

    **Job reference**: 001847 **Salary**: £32,969, rising to £34,370 per annum upon successful completion of your probation period **Closing date**: 06/05/2025 **Location**: Bede Island - Leicester **Employment type**: Permanent **Hours Per Week**: 35 **Make a Difference Every Day - Support Tenants and Secure Income** As an Income Collections Officer,...

  • Income Contact Officer

    2 weeks ago

    Leicester, United Kingdom PA Housing Full time

    Income Contact Officer - Leicester Job Reference:  Salary: £32,369 rising to £34,370 per annum, upon successful completion of your probation periodEmployment Type: PermanentCan you bring empathy and confidence to every conversation? Are you a great communicator who knows how to navigate difficult discussions with care and clarity? At PA Housing, we’re...

  • Income Officer

    4 days ago

    Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** Due to our growing Income team, we have the opportunity for a new Income Officer to join us on a permanent basis. We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need...

  • Income Management Officer

    1 week ago

    Leicester, United Kingdom CCP Full time

    Are you a resolution focused debt management professional who thrives to deliver high quality and efficient customer service? Do you demonstrate an empathetic and considered approach when dealing with escalated customer enquiries? Due to continued growth and demand, CCP has been asked by an established housing association to assist them with appointment of...

  • Income Legal Officer

    1 week ago

    Leicester, United Kingdom PA Housing Full time

    **A little bit about what we are looking for...** This role will provide a legal enforcement service to the Income Services Department including preparation, issuing and enforcement of Rent Possession and Money Claim proceedings relating to rent arrears and debt owed to PA Housing by current and former residents; preparation of pre-trial legal documentation...

  • Income Management Officer

    6 days ago

    Leicester, United Kingdom The Riverside Group Full time

    **Job Title**:Income Management Officer **Contract Type**:Permanent **Salary**:£28,537.21 (£31,435.21 is achieved after 12 months successful performance in the role) **Working Hours**:Full-Time 35 hours **Working Pattern**:Monday - Friday 9.00 - 16:30 **Location**:Leicester **Why Riverside?** At Riverside, we’re a housing association with a...

  • Income Management Officer

    2 weeks ago

    Leicester, United Kingdom The Riverside Group Full time

    Job Title : Income Management Officer Contract : Permanent Full time : 35 hrs per week Salary : £26,606 Working Pattern : Monday-Friday 08.00am-3.30pm Location : Leicester Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the...