Income Contact Officer
2 weeks ago
Income Contact Officer - Leicester Job Reference: Salary: £32,369 rising to £34,370 per annum, upon successful completion of your probation periodEmployment Type: PermanentCan you bring empathy and confidence to every conversation? Are you a great communicator who knows how to navigate difficult discussions with care and clarity? At PA Housing, we’re looking for an Income Contact Officer who can help us support our residents, protect tenancies, and make a real impact on the lives of the people in our communities. This isn’t your typical collections role it’s about balancing income recovery with compassion. You’ll work with residents to understand their circumstances, arrange realistic payment plans, and signpost to support services when needed. It’s a role that requires resilience, empathy, and a real drive to make a difference. What’s in it for you? In addition to a competitive salary, you’ll get access to a range of benefits, including: High street discount schemes Health cash plans 26 days’ annual leave, increasing to 29 after three years (plus the option to buy more) Flexible bank holidays use them when it suits you Car leasing scheme Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once you are fully trained and up to speed We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role. What you’ll be doing You’ll be responsible for collecting rent and service charges, helping residents manage their payments, and making a real contribution to tenancy sustainment and business income. Your key tasks will include: Managing income collection and arrears recovery for a patch or set of accounts Providing a responsive, customer-focused service around income collection Arranging and monitoring payment plans tailored to customer circumstances Advising residents on welfare benefits and available support services Referring customers to our internal support teams when appropriate Monitoring accounts through our IT systems and taking consistent action in line with policies Supporting the Income Team Manager with service reviews and process improvements Suggesting new ideas to improve efficiency and performance across the team What we’re looking for We don’t need you to have housing experience what matters is your ability to work with people, negotiate confidently, and handle conversations with sensitivity and professionalism. Ideally, you’ll bring: A background in customer service Confidence in managing and negotiating payment plans Experience handling challenging or sensitive conversations Strong attention to detail and the ability to work under pressure A proactive, self-motivated mindset A methodical and analytical approach to work Experience working in a target-driven environment If you’ve worked in finance, utilities, credit control, or debt recovery that’s great too. At PA Housing, we live by our values of respect, integrity, and accountability. We’re here to do more than collect rent we’re here to sustain tenancies, support communities, and do right by our residents. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
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Income Contact Officer
2 weeks ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need you to be in the office more within your probation and training. It's important to us that you feel fully ready and...
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Income Contact Officer
2 weeks ago
Leicester, United Kingdom PA Housing Full time**Job reference**: 000726 **Salary**: £32,009 **Location**: Bede Island - Leicester **Employment type**: Permanent **Hours Per Week**: 35 **A little bit about what we are looking for...** We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however...
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Income Contact Officer
2 weeks ago
Leicester, United Kingdom PA Housing Full time**Job reference**: 001687 **Salary**: £32,009 rising to £33,449 per annum after successful completion of your probation period **Closing date**: 11/12/202 4**Location**: Bede Island - Leicester **Employment type**: Permanent **Hours Per Week**: 35 **A little bit about what we are looking for...** As an Income Collections Officer, you will be...
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Income Contact Officer
2 weeks ago
Leicester, United Kingdom PA Housing Full time**Make a Difference Every Day Support Tenants and Secure Income** As an Income Collections Officer, your primary mission is to ensure the business receives timely rental and service charge income, while also supporting customers in managing their payments. It's a balancing act between hitting income targets and providing excellent customer care. **What’s...
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Income Contact Officer
2 weeks ago
Leicester, United Kingdom PA Housing Full time**Job reference**: 001847 **Salary**: £32,969, rising to £34,370 per annum upon successful completion of your probation period **Closing date**: 06/05/2025 **Location**: Bede Island - Leicester **Employment type**: Permanent **Hours Per Week**: 35 **Make a Difference Every Day - Support Tenants and Secure Income** As an Income Collections Officer,...
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Income Officer
3 days ago
Leicester, United Kingdom PA Housing Full time**A little bit about what we are looking for...** Due to our growing Income team, we have the opportunity for a new Income Officer to join us on a permanent basis. We are happy to offer hybrid working with this role; You will be required to be in the office for around 2/3 days per week with the rest being from home, however please bear in mind we may need...
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Income Legal Officer
1 week ago
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Income Management Officer
2 weeks ago
Leicester, United Kingdom The Riverside Group Full timeJob Title : Income Management Officer Contract : Permanent Full time : 35 hrs per week Salary : £26,606 Working Pattern : Monday-Friday 08.00am-3.30pm Location : Leicester Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the...
