Optical Associate

4 days ago

Edinburgh, United Kingdom Iolla Full time

IOLLA is a direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces.

Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there

Full-time / Part-time - Edinburgh St James Quarter Showroom - £11.25 p/h

We’re looking for a talented **Optical Associate** to join our experienced showroom team in Edinburgh that leads from the front to help our customers look and feel great in their IOLLA eyewear

If you love working with people and have optical knowledge, this combination will deliver a spectacular customer experience. An interest in eyewear, and a passion for fashion is a plus

**About the Role**:
**Customer Experience** - This role will play a key part within the showroom team. We measure the success of our Showrooms first and foremost on the experiences they generate for our people and our community of customers. You will coach and share feedback with each member of your team to deliver a world class service, maintaining our NPS score of 92.

**Optics** - You’ll support and strengthen your team by truly being our optics expert You will help our customers with all things optical - from understanding their prescription to helping them select frames that best suit their needs (whilst looking great at the same time). You will lead from the front with everything from frame adjustments to problem solving for our customers.

**Knowledge sharing** - We are one team at IOLLA. You will always be looking for opportunities to share your knowledge with your team - we champion collaboration.

**Culture** - You’ll be integral in maintaining and supporting a positive and collaborative team culture.**Join our team because**:

- You have at least 1 year of optical experience
- We do things differently at IOLLA - you have the experience, yes, but you want to be part of our mission to make eyewear fun. We are having a party, and everyone is invited
- You have a passion for optics, with a focus on helping people look and feel great in their glasses
- You have a passion for delivering an exceptional customer experience

**What you'll get**:

- A competitive rate of pay, based on £11.25 per hour
- Company benefits include access to our reward platform offering over 900 retailer discounts, financial and mental wellbeing support and access to resources ranging from a HIIT class to a meditation session
- Complimentary eyewear
- A generous friends and family discount
- To work for a brand who are proud to be a Real Living Wage employer
- We can’t wait to hear your story and look forward to meeting you

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