Business Operations Information Specialist

6 days ago

Newcastle Upon Tyne, United Kingdom SJB Medical Full time

**Job Purpose**:
Working as part of the Business Operations Management team the Business Operations Information Specialist is responsible for the development and delivery of accurate, comprehensive, and robust reports to the business on areas such as sickness absence, andthe productivity and utilisation of our workforce.

Through data analysis, they seek to provide insights into a variety of issues across the business and provide effective coaching and support in the areas of data gathering, manipulation and analysis across the account.

**Tasks**:

- Responsible for the production of a suite of business operations management information to enable the effective running of the contract (such as Recruitment, Headcount and Sickness).
- Drive innovation and continuous improvement through the development of new and improved reports across the account.
- Provide coaching and support to the business around ActiveOps and Workware
- Lead calls with senior stakeholders on key topics of expertise such as sickness.
- Identify, analyse, and interpret trends or patterns in complex data sets
- Work with management to prioritize business and information needs
- To establish and maintain an effective relationship with AOM.

**Experience**

**Essential criteria**:

- A proactive nature
- Ability to work under pressure
- Self-motivation and the ability to act autonomously
- Strong knowledge of and experience with reporting packages (Business Objects etc)
- The desire to seek out areas requiring service improvement, and the drive to implement and follow through the changes
- Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
- Adept at queries, report writing and presenting findings
- Able to demonstrate the drive and determination that will be required to succeed in a challenging role
- Excellent analytical skills
- Excellent understanding of AOM tools and methodology would be useful but is not essential

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