Training Administrator

**Roles and Responsibilities**
- Plan and execute online events, managing technical and logístical operations.
- Coordinate with trainers and delegates to ensure smooth online experience.
- Work closely with trainers to ensure all materials are prepared and uploaded to the virtual event platform.
- Familiarity with Zoom, including setup, testing, and troubleshooting during live sessions.
- On day support launching, troubleshooting and feedback on online events via Zoom.
- Create and distribute pre and post event materials.
- Respond to enquiries in a professional and timely manner.
- Ensure excellent customer journey from booking to post event.
- Track and manage customer bookings and cancellations.
- Collect data from events to support internal reporting.
- Manage online platforms to ensure event data is uploaded, relevant and up to date.
- Work alongside accounts team to ensure trainer and delegate financial operations run smoothly, tracking trainer and delegates invoices.
- Provide administrative support for all business activities and wider projects.
- Monitoring and maintaining multiple enquiries inboxes

**Requirements**:

- Strong organisational and time management skills.
- Excellent communications skills, written and verbal.
- Strong customer service skills, professional and friendly.
- Familiarity with Zoom and Microsoft Office.
- Ability to use own initiative and judgement to be proactive.
- Able to work as individually and as part of a team.
- Strong attention to detail

**Benefits include (the below will be pro-rated)**:

- 23.5 days, including 0.5 days for your birthday, plus bank holidays and the opportunity to purchase holiday
- Holiday entitlement increasing with length of service
- Christmas shutdown
- Flexible working hours
- Company pension

**About Us**:
Professional Development Group (PDG) has several divisions developing industry-leading products and services that help customers connect and learn, creating and providing access to content and intelligence so that businesses, professionals, and academics can work smarter and make better decisions faster. Our brands are:

- Government Events:_ Specialists in delivering leading, information-led public sector conferences and events and we deliver events at the forefront of Government policy. We delivered over 200 online virtual conferences in 2020-2021 and have been recognised for our award winning 2020 online conference programmes.
- MyPD: _Executive Education division that provides courses, lasting between three and five days, for managers and leaders in a range of areas, they are both in an online and in-person format. We are a Registered Centre of the Chartered Management Institute which means we can offer their globally recognised management qualifications alongside our training. Our customers come from the private, public and third sectors.
- GovPD: _Provides one day online, or in-person in-house training to the public sector to develop careers and drive organisational change, mainly focused around 'soft' skills training, for example, emotional intelligence and women in leadership.

**Inclusion & Diversity**:
We recruit, promote, and reward our people solely based on their ability to contribute to Professional Development Group's goals, without regard to their sex, race, disability, religion, national origin, ethnicity, sexual orientation, age, or marital status.

While we do not mandate you disclose any personal information, we strongly encourage that you make us aware of any reasonable adjustments so we can support you through the recruitment process and beyond.

**Job Types**: Part-time, Permanent

Pay: £23,000.00-£26,000.00 per year

Expected hours: 22.5 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Health & wellbeing programme
- Referral programme
- Sick pay
- Transport links
- Work from home

Schedule:

- Flexitime

Work Location: Hybrid remote in Wilmslow, SK9 5AG

Reference ID: Jackie/ CC